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Business Profile

Retail Stores

Volcom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for Volcom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Volcom has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Volcom

      1740 Monrovia Ave Costa Mesa, CA 92627-4407

    • Volcom

      1740 Monrovia Avenue Costa Mesa, CA 92627

    • Volcom

      740 Ventura Blvd #1304 Camarillo, CA 93010

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the businesses online store on 11/23 for $322.18. On their website, it says that orders are usually processed within 48 hours, but due to covid, can now take up to 7 business days. Understandable.The business charged my payment method on 11/28. I have still yet to receive goods for my purchase or a shipping confirmation and today is 12/8, still past 7 business days.I contacted their customer service email on 12/5 and received an automated message saying that my order was successfully accepted and is currently being picked and pulled for shipment. I only found out it was automated when I sent an additional email today, 12/8, and received the same message moments later. When I replied to either email, no response.I also called their customer service phone number and it never brings you to a live person. You are able to leave a message, but no one has ever called me back. I have also tried to call their US Headquarters number, same response. I can't even get a hold of anyone to cancel my order for a refund.My last resort was to call one of their brick and mortar stores and see if I could get any help that way. They had very little information they could give out, but were more helpful than the businesses own customer service.I have also been on their social media pages and it looks like there are many more customers also having the same issue.

      Business Response

      Date: 12/16/2022

      Thank you for contacting Volcom Customer Service,

      As we all know, the world around us has changed and has continued to challenge our business as we do our best to meet the demands of our valued customers (thats you!).  As we aim to protect our warehouse employees with additional safeguards and safety measures, please be advised that your order may experience some delays.  Rest assured, I have contacted our operations department and requested they ship your order as soon as possible, and once a tracking number has been created an email will be sent providing a more definitive ETA for delivery.

      We truly appreciate your patience and understanding.

      Customer Answer

      Date: 12/16/2022

      In regards to the message the business has sent, this is an automated message that I have received word for word before.

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problem with a purchase S1840737 that I made on November 27, I already sent several emails to the company and still did not get a response from customer service The money was already deducted from my account plus the merchandise was never sent If they really are not going to send the merchandise, I just want my money back and some response from the company, since I try to call the numbers placed on their website for customer service and none of them are available to attend my issue

      Business Response

      Date: 12/16/2022

      Thank you for contacting Volcom Customer Service,

      According to our records order # S1840737 was successfully shipped via tracking # ************ and confirmed delivered Friday 12/9/2022 at 1:33 pm to the following address: ****************************************************************************** (https://www.fedex.com/fedextrack/?trknbr=************&trkqual=2459923000~************~FX). Please let ** know if you still have not received this package and confirm this was the correct shipping address it was intended to be delivered to.

      We have contacted our shipping manager to initiate a tracer investigation to see if your package can be recovered, is deemed lost, or was stolen. If they are unable to locate the delivery,  a replacement order will be sent to you at no cost or a refund will be processed back to the original form of payment depending on availability.  Please let me know if you have any questions or concerns regarding the tracer investigation process and I would be more than happy to help as needed.

      Thank you for your understanding and hope you have a great day.

    • Initial Complaint

      Date:12/03/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 11/20/22. My card was charged in full. As of today 12/3/22 my order has not shipped and all of my email inquiries have been responded with a generic "sorry about covid delays". These are Christmas gifts. I have emailed repeatedly to cancel the order and refund with no real response. I'm apparently going to have to do a charge back with my cc. It seems Volcom is using my money for their executives families Christmas gifts or employee bonuses. Just horrible customer service. Don't say a 3 to 5 day shipping . It's been 13 days!

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order to Volcom.com for 2 pairs of pants totaling $51.94, on 11/18/22. It is now 12/01/22 and my items have not shipped out, and when I sent an inquiry about the status of my order, I just received a generic email. I have now read about other complaints from other Volcom.com customers for same issue, with some customers never receiving there items and having to file formal complaints with you.

    Volcom is NOT a BBB Accredited Business.

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