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Business Profile

Storage Units

Baker Fairview Self Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to rent a storage unit on June 22 2022 And when I showed up the office was closed. There was a kiosk out front for self-service so I decided to try to use the kiosk to help me rent a storage unit for the day. I filled out a bunch of my information and Proceeded to put in $50 which was part of the fee due at time of reserving a storage unit but something happened with the machine after inserting my cash it just malfunctioned and said it was unable to complete my request that I needed to speak to a service representative since there was no one there it wasnt an option at the time. There was a phone number listed on the door which I called and talked to somebody and explained my situation and she said yeah yeah theyre not gonna be able to refund my money so they took $50 for me for no reason didnt get me any closer to getting a storage unit and Now they refuse to give me my money back because I put it in a machine and didnt hand it to a person. They had a self-service machine that did not work no employee on staff and no helpful customer service number left behind almost like a scam hidden in the rough. If no service was rendered then fee must be refunded in its entirety by the next business day its now almost 2 months later and now the people that work there are ducking and dodging me like Im a plague and both of them said that the other person who is conveniently never there at the same time as each other that I cant get My $50 back and I asked for reasoning and none was given. So I couldnt let a business just take my money render no service and refuse to refund me. Especially since it was there malfunctioning self-service machine that wasnt working at the time. America is better than that and I hold American businesses to a higher standard of business they should always put customer first and never take money for no reason and refuse a Refund.

Baker Fairview Self Storage LLC is NOT a BBB Accredited Business.

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