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Business Profile

Survival Supplies

Ape Survival

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is sending daily marketing texts, sometimes more than one. Text includes option to unsubcribe by replying STOP, which I have done for last month, maybe two months, but I keep receiving texts.

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving NUMEROUS emails from this company.1. You are to immediately cease sending emails (within 24 hours)2. You are to disclose where/when/who and the ** address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my records 4. You are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.I will accept NO other response than what is stated above.

    Business Response

    Date: 08/20/2022

    Hello, Can you please advise what email address you are receiving these emails from so we can check our database for your email.

    Thank you

    Customer Answer

    Date: 08/20/2022

    the address was clearly provided in the screen shot of the offending emails, as well as by the BBB, since the company did NOT address my concerns, I reject their response.

    Business Response

    Date: 08/23/2022

    Hello,

    After searching we have noticed your email is not on our marketing list.

    This email has not been sent by **.  Can you please share the exact FULL URL that is being used in the email so we can take action and have them stopped.

    Thank you.

    Customer Answer

    Date: 08/25/2022

    the link in the email is:https://link.secureinbox.co/cl/447_md/1/1/44/45/137622

     

    which directs to: https://offer.apesurvival.com/ankgun1?transaction_id=******************************&utm_campaign=O54&utm_medium=S21423_C_T102935d5d784586207a7c23cba06b4&utm_source=konex_A1040

     

     

    YOU ARE TO CEASE SENDING EMAIL TO ME IMMEDIATELY, AND YOU MUST PROVIDE HOW/WHEN/IP ADDRESS OF HOW MY INFORMATION WAS OBTAINED.

     

    THE NEXT RESPONSE I RECEIVE MUST CONTAIN THE ABOVE INFORMATION.

Ape Survival is NOT a BBB Accredited Business.

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