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Business Profile

Tailor

Knitwear Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tailor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overview: In July 2023, I paid $55 to Knitwear Doctor to repair a sweater by mail order. As of today, that sweater has not been returned to me. Timeline: Feb. 3, 2023: I inquired about services and received a reply from *****. Feb. 5, 2023: I mailed the sweater to Knitwear Doctor via **** with tracking number ********************** Feb. 19, 2023: I called and e-mailed about the status of the shipped sweater and got no answer to the call or reply to the e-mail or voicemail I left. July 5, 2023: I called and left another message. ***** returned my call and quoted me $55 to repair and return the sweater. I mailed a check that day. July 14, 2023: Knitwear Doctor cashed the check. November 16, 2023: I e-mailed and called to ask for a status update. Again, I got no answer to the call or reply to the e-mail or voicemail I left. February 5, ****: I e-mailed asking for a status update and received no reply. February 9, ****: I called and left a voicemail asking for a status update. ***** called and left a voicemail indicating she would send the sweater the following week and would update me when it was sent.Today, February 22, ****: I have still not heard from Knitwear Doctor, I have not received the sweater, and neither ****, FedEx, nor *** show any incoming packages to my address from **********. I'm seeking one of three resolutions: 1. Return of my repaired sweater 2. Return of my sweater without repairs and refund of $55 3. Refund of the $55 plus the value of the sweater, which was approximately $330 when new before damages.

    Business Response

    Date: 02/22/2024

    I am sorry to hear about this complaint. We've been in business for over 35 years and our customers is our priority. We are very busy and the unique services we provide by hand take time which we let our customers know ahead of time.

    We got the sweater in July but we were moving summer time to another unit in the same complex after being 35 years in one place.

    I told ******** that it would take a while to repair the sweater because of the move and we are very busy.

    I was replying on his messages, appologized for delays and actually shipped the sweater today 2/22/24 by mail with tracking # **** **** **** **** **** 36. I didn't know

    that he filed complaint. I'll call him again.

    The repairs are done, his sweater look great!

    Thank you for understanding

    ******************/owner

    Customer Answer

    Date: 02/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent 3 cashmere sweaters to the Knitwear Doctor via **** Priority Mail for moth hole repairs. The items were delivered on November 13, 2023. I have emailed 4 times, left 2 messages and actually spoke to someone once regarding my sweaters. No one has responded to any of my messages. After seeing similar issues from customers on YELP I requested my items be returned to me at my expense as I was unhappy with the lack of response. I still have not heard anything. I just want my items returned to me. I never should have sent them to this company in the first place. Thank you for any help you can provide and please check in this company as I think it may be a scam.

    Customer Answer

    Date: 01/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17th, we sent a cashmere sweater with a hole to be repaired. This business is located in ********** but offers delivery services to out of state customers. We followed the directions listed on their website, completed the proper document, and mailed out our sweater using **** Per *** the sweater was delivered on May 19th and collected by *****. We have not heard from the company since. No call or email was made from the company to us confirming the arrival of our sweater. We have tried to reach out using multiple platforms such as ****** reviews, email, voicemail, phone call, contact form, and social media. Not only has our sweater not been repaired in over 3 months, but it was never returned to us and has essentially been stolen. We are requesting to be contacted by management immediately.

    Business Response

    Date: 08/25/2023

    I am the owner of knitwear Doctor and weve been in business for over 35 years

    We were busy and in a process of moving to another unit j in the same building. 

    I was surprised and sad to see email from you about this complaint, we always try to make customers happy.

    ******** send package for her boss with a sweater to be repaired. We have many packages from customers but Her name wasnt on the package and was very difficult to find hers but we did and I contacted her, everything is fine now. She said shell contact you and will remove complaint.

    thank you

    Galia Knitwear Doctor ************

Knitwear Doctor is NOT a BBB Accredited Business.

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