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Business Profile

Vitamins and Supplements

Keto 10X

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Keto 4/1/24: received, tried and returned 4/17. Company received 4/20. There was a guarantee.Multiple phone calls and emails communicating about my refund. I cancelled my card because other charges showed up. I was told I would receive an E-check. As of today 7/24, the emails have been unresponsive, and the phone lines have been out of commission for over 3 weeks. My refund is for ******. Can you please help me?*********(********************** On Thursday, June 20, 2024 at 07:06:32 AM EDT, Support <*********************> wrote:Hello *********,We totally understand your frustration, and we apologize if you are going through this.E-checks are a new and faster way to send and receive funds, however, it is not the same as a physical check. The e-check will be sent out to your email and you have two options on how to convert it or deposit it, First is you can print it out and show it to your bank or deposit it directly with your bank, along with it is the email instructions on how to use the e-check.The processing of your refund is currently in its final stages. Typically, our financial transactions undergo a thorough review process to ensure accuracy and security for all our customers. This process, while occasionally extending the timeline slightly, is essential to maintaining the integrity and safety of our transactions.We are making every effort to expedite this review and anticipate that your refund will be issued within the next few business days. We appreciate your understanding and trust in this process, and we are confident that it will be completed very soon.Thank you once again for your understanding. Should you have any further inquiries or require additional assistance in the meantime, please feel free to reach out.Thank you,Customer Support ************** > >>>> >>> X10 Keto Gummies (5 Bottles) $$199.88 1 $$199.88 > >>>> >>> Subtotal: $$199.88 >

Keto 10X is NOT a BBB Accredited Business.

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