Plumber
Roto RooterAbout
Important information
- Additional Info:Roto-Rooter has provided the following information to BBB regarding their corporate structure: Roto-Rooter has company-owned locations, independent contractors and franchise operations. According to Roto-Rooter, independent contractor and franchise locations are responsible for their own customer service and complaint handling. Roto-Rooter itself does not bear any responsibility for the work of its independent contractors despite using the name Roto Rooter. BBB is working with Roto Rooter to more clearly communicate the responsibility of its independent contractors.
- Advertising Review:On November 11, 2023, BBB challenged the company's advertising that appears on their website at https://www.rotorooter.com/water-damage-restoration/water-damage-cleanup/. The business website states their professionals at Roto Rooter are accredited with the Institute of Inspection,
Cleaning and Restoration Certification (IICRC).
According to the BBB's Code of Advertisement, 1. Basic Principles of the Code of Advertisements. The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or
broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
Roto Rooter was notified and asked to provide a copy of their Institute of Inspection, Cleaning and Restoration Certification (IICRC). To date, the
company has not responded to our request.
About This Business
Years in Business: 2
Business Details
- BBB File Opened:
- 9/6/2023
- Business Started:
- 12/2/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- PFS Plumbing LLC
- Business Management:
- Mr. Andrew Ross, Owner
- Number of Employees:
- 14
Additional Contact Information
- Principal Contacts
- Mr. Andrew Ross, Owner
- Customer Contacts
- Mr. Andrew Ross, Owner
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 1099265 for this business, issued by Contractors State License Board. The expiration date of this license is 12/31/2026.
Contractors State License Board
9821 Business Park Dr
Sacramento CA 95827
Additional Information
- Payment methods
- Cash
- Check
- MasterCard
- Visa
- Other Resources
- Contractors State License Board
9821 Business Park Dr
Sacramento CA 95827
Phone Number: (800) 321-2752
http://www.cslb.ca.gov
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