We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diet Plans

Real Plans Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked out their plans and attempted to cancel shortly after. I was then charged in July, and October for $42. I was not made aware of these charges via email or notification from them at all and missed them because I dont use this card. They refunded me the most recent charge.

    Business Response

    Date: 04/23/2025

    Dear Better Business Bureau and Ms. ****************** you for the opportunity to respond to this complaint.

    We take all customer concerns seriously and strive to provide clear communication regarding our subscription-based service.

    Upon reviewing our records, Ms. ***** created an account with ******************** and selected a subscription plan. During the sign-up process, she actively checked a box confirming her understanding that she was enrolling in a recurring subscription. This process also includes prominent links to our Terms and Conditions, which clearly outline our billing practices and cancellation procedures.

    Our system shows that Ms. ***** canceled her own account by logging in and following the self-cancellation steps available to all users. Additionally, when she contacted us regarding the most recent charge, we promptly issued a refund for that transaction as a courtesy, despite the charge being valid under the agreed subscription terms.

    Regarding the charges in July and October, these occurred before the cancellation was completed. Since the account remained active, and as per our Terms, the charges were valid.

    We understand Ms. ****** concern about not receiving charge notifications. While our system automatically generates email confirmations at the time of subscription and renewal, it's possible these were overlooked or filtered. We encourage customers to ensure their contact information is current and that our emails are marked safe.

    As a gesture of goodwill, although the charges were valid, we are willing to offer an additional refund of $42 to resolve this matter amicably.

    We remain committed to transparency and customer satisfaction and hope this solution is acceptable to ************************************start="1990" data-end="1993"> ******************************start="2014" data-end="2017"> Real Plans Inc.
    ************************************************************

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Real Plans Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.