We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Massage Supplies

Cozzia-USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Supplies.

Reviews

Customer Review Ratings

1.33

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jerry A

    Date: 11/27/2024

    I wish I could give two reviews....one for the chair itself and one for the companies customer service. The chair is decent. I'd give it a 3.5 to 4 out of 5.the ******** service though is terrible 1 out of 5. Heaven help you if you have an extended warranty....it's next to worthless with them. We bought our chair with a 5 year extended. during that time we had to have them come out and to diagnose and replace the main board / panel when we first bought the chair. During the last year it started having loud squeaks and an inconsistent thumping when the tracks / rollers would move. We called and they said we didn't have a warranty.... We produced the original paperwork that stated we had purchased with a 5 year warranty. We had to actually go to the store that we bought the store through (who incidentally has stopped carrying this brand) to get help. We couldn't get them to send anyone to check out the chair. Their idea of support was to have us take a video of it and send it to them which they claimed not to have received twice. They also kept not returning calls and again we had to go to the store for help. This kept going on until the warranty was expired. WORST customer service ever. they do not honor there extended warranty. My suggestion is to avoid them. There are other chairs out there every bit as good or better for the same money who will honor their warranty to the end if you have issues.

  • Diane D

    Date: 12/01/2023

    Tech support said no way to lessen the air intensity. 20% restock through *** Warehouse. Don't buy if you have leg pressure problems because of the air bags.

  • Christopher C

    Date: 07/10/2023

    I wish I would've looked up these reviews prior to purchasing this chair. My purchase date was March 23, 2023 I literally used the chair 5x and on my 6th time it didn't work. Being thrown back and forth from ****** Appliances and their customer service I have had a technician come out twice who spent more time on his phone with another tech bc he didn't know what he was doing. And I have received parts twice and still no working chair. They send out another remote for the chair when the remote wasn't even the problem. I spent over $4000 on this miserable piece of s*** So still waiting for my chair to get fixed. Buyer beware... if there was a way to give negative stars I would gladly give negative 5 stars. DO NOT BUY FROM THIS COMPANY!!!

Cozzia-USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.