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Business Profile

Window Glass

Two-Way Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had hired this company to do a windshield. He came to my house once and did one of my cars. He was scheduled to come and do another vehicles windshield. He asked for $100.00 Deposit for if I backed out he wouldn't be stuck with the window. I agreed. He then had to keep rescheduling for several different reason. This has gone on for over a month and the last two weeks he hasn't responded to me at all until I posted on local social media not to use this company. Now he has sent me a picture of no refunds on deposits. Which I would understand if I was the one backing out and rescheduling, But it is him who will not follow through with his commitment of doing the windshield.

Two-Way Auto Glass is NOT a BBB Accredited Business.

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