We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabin rentals

Sleepy Hollow Cabins and Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

This profile includes complaints for Sleepy Hollow Cabins and Motel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sleepy Hollow Cabins and Motel has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sleepy Hollow Cabins and Motel

      24033 Lake Dr Crestline, CA 92325

    • Sleepy Hollow Cabins and Motel

      PO Box 4700 Crestline, CA 92325-4700

    • Sleepy Hollow Cabins and Motel

      13689 Magnolia Ave Corona, CA 92879-2040

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January I booked a reservation for ******** Hollow on Expedia when arriving to the hotel while it was pouring down rain get to the room and the room is full of cigarette smoke it it’s filthy there’s holes in the wall. The couch is dirty and I immediately go to the front desk and have them come down and look at the room and told him I will not be staying there because I have small children and one that have asthma and would not be able to sleep in that room we had to sleep in our car the entire night, they said they would refund us the money in the morning. We get it out of the car go to the office pouring down rain. No one answered the whole entire we seen an office staff on the way out who said they would make sure that we got refunded still didn’t receive a refund called several days after spoke with the lady spoke with the owner. ***** both said they would refund the money when calling Expedia and Expedia cold, *****, ***** told Expedia a lie saying that we stayed the night. There was smoking cigarettes in the room. I don’t even smoke cigarettes. I have two children with me so there’s no way that I smoke cigarettes in the room after hearing this I went on Yelp to check out what does shady business practices work and come to find out that they have been running a scam on everyone that has stayed at the hotel. There are pictures on Yelp to poop at the hotel with filthy, and that they are lying on people and overcharging them. I am requesting a refund before I call the health department on this company, I plan to contact the federal trade commission and the attorney general office if I do not receive my refund.

    Sleepy Hollow Cabins and Motel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.