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Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I went to Burger King in ***********. transaction 83112-83020-49605-041009 Order ************************************************* the drive through the total came out as 6 something.When I went to pay though I was charged 10.39.I asked the cashier why the charges did not reflect the charges I had seen in the drive through screen. He said it was 10.39.I told him it didn't make sense since two croissants are two for 5 and the screen would be closer to 7. I thought it was weird. However, then the next day I ordered the same thing transaction 89932-63020-00213-041203 Same order came out to 7.93 So clearly something weird is happening at the first Burger King. Why are the prices so different? Are they pocketing money? I am requesting a refund for the difference in price.Best,***********************

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29th I placed an order at this Burger King location, and was charged 10 cents for "extra lettuce" ******************, but when the food wrapper was opened, there was NO lettuce on the burger. I was basically charged for something that was never received. I also believe the prices of my food were not correct, as I was charged *********************** Next, I was accompanied************************* as this was a drive thru order. She said someone in the kitchen making the food was sneezing, and she heard the cashier tell them to "put on a mask". This is totally unacceptable for a consumer to see, and/or experience at any fast food restaurant. I initially contacted this restaurant establishment back on September 30th 2022, no one picked up the phone. I then proceeded to call their corporate line spoke to n gent named*****. Informed me someone from management would reach out to me regarding my concerns. To date, it is November 18th, 2022, I have not still not heard anything from this company, not have I received a phone call, or email regarding this matter.

Burger King is NOT a BBB Accredited Business.

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