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Business Profile

Loan Modification

New Vision Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Modification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired New Vision Direct to assist with a mortgage modification. New vision states "They can get us the best rate" and they are there to help, to do what's in the best interest of the client. I made it CRYSTAL CLEAR to New Vision Direct if this was going to cost me more than 10,000 to do the modification I am not going to do it.
    (Keep in mind I was not behind in my mortage nor in danger of losing my home, my problem was Home Point Financial over charging me in escrow w/o the escrow being short) Anyway, all of what I was told was a lie. When New Vision Direct contacted ME I told them of the issues I was having with my current mortgage company. They suggested the mortgaged modification. That this would help lower my rate so on and so forth. This should have been completed no longer than 90 days. This took 6 months and then another 3 month trial period New Vision put their names and contact to my mortgagee company I could not see what was going on nor was ANY paper work or notices coming to me they all went to New Vision Direct. I also could not find out why it was taking so long. I know now that they did this on purpose. When the offer finally came through New Vision would let me see it until I paid them 5,100. They insisted a cashiers check (They would not take any other form of payment) "Hurry, Hurry get us the cashiers check NOW! I understand why they did this, the mortgagee company purposely waited until the rate went up that #1, and #2 New Vision wanted there money ASAP via cashier check to make sure once I found out it is costing me well over 20,000 I would not have paid them. I'm still going through finding out what the hell happened once they got their money they were gone! This was not in my best interest. They took advantage of me just to get the money. This entire thing has left me in a bad state of affairs. doing something about this. The very least they should do is refund my money. They act like they are qualified to help but they are not.

    Business Response

    Date: 09/29/2022

    Business Response /* (1000, 5, 2022/09/15) */
    This is not the case and we will be reaching out to the client to ensure we resolve any and all issues and help them get to satisfactory resolution and all goals are met.

New Vision Direct is NOT a BBB Accredited Business.

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