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Business Profile

Perfume

Smashbox Cosmetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While waiting for my order, I tried the product color in store and it did not work for me. So, when I received the items, I went onto the website to process a return, but the system was not working. Upon reaching out to the company via chat, I was told by two different representatives that I would received a free return label via email. I never received anything. I checked my spam and all through my email. I've been busy and reached out again today, which is now out of the return window. The representative has had me on hold for quite some time as I write this. I have purchased Smashbox in store and online several times and have never needed to return anything. So, I just assumed that this is a legitimate business. Apparently this is a fraudulent company. It makes me concerned about the safety of their products as well.

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order with smashbox cosmetics online on Nov 16th 2022 and my order was shipped on Nov 17th but I have not received it yet. When I track it, it says out for delivery so I called them twice and their agents told me that they were out of the product so didn't ship it but they will do it now soon. After a week I didn't get any notification regarding my order so I called their **************** again. The agent told me that it looks like the order got lost in transit so they will Ship Another one to me. Not it's been more then 2 weeks and I have neither received my Order nor any information regarding my Order. My order number is **********.

Smashbox Cosmetics is NOT a BBB Accredited Business.

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