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Business Profile

MRI

Silicon Valley Diagnostic Imaging, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had medical services that were billed by Silicon Valley Diagnostics Imaging Inc. for service dates 08/6/21 and 12/08/21. First, they did not send me a billing statement. I did not know about the charges until I was contacted by a collection agency on 05/11/22 for $1109. I reviewed the claims with my health insurance and per my *** the total amount I am obligated to pay is $245.15 after the in-network discount rates. I have contacted Silicon Valley Diagnostics and the collection company disputing the charges. However, no one is willing to resolve this in a fair manner and continue to refuse to honor the in-network contracted discount rates.
    Per my ***, I owed $123.66 for service date 8/6/21, which I paid on 07/13/22. The balance I owe should be $121.49 for service on 12/8/21. By refusing to honor the discounted rates, the company is engaging in fraudulent practices by obliging me to pay an incorrect debt amount.

    Business Response

    Date: 01/30/2023

    Consumer Response /* (2000, 9, 2023/01/26) */
    This has been resolved.

Silicon Valley Diagnostic Imaging, Inc. is NOT a BBB Accredited Business.

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