Complaints

This profile includes complaints for Yamaha Motor Corporation USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yamaha Motor Corporation USA

  6555 Katella Ave Cypress, CA 90630

• 

  Yamaha Motor Corporation USA

  1270 Chastain Rd Kennesaw, GA 30144

• 

  Yamaha Motor Corporation USA

  1270 Chastain Rd NW Kennesaw, GA 30144-5586

• 

  Yamaha Motor Corporation USA

  Carol Stream, IL 60197-5221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Yamaha ************ that I purchased new in 2021. It is currently covered by a Yamaha YES extended warranty. A recall was issued on a defective front brake switch that posed a safety problem and indicated that the motorcycle should not be used until fixed. Two issues caused by this defective brake switch is an inoperative/problematic cruise control and illumination of the brake light. Supposedly it was repaired before it was delivered to me in 2021. I have had problems with the cruise control intermittently turning itself off and becoming inoperative, which is a symptom of the problem caused by a defective front brake switch according to the recall. I have had the motorcycle in to the dealership twice, starting in 2024 to have the starter and front brake switch replaced. Each time, the front brake switch was ordered by the dealership and somehow the order was cancelled by Yamaha for some unknown reason. Several times, they claimed that there were no parts available. This has been going on since I first brought the bike in for repairs in 2024.I just got off the phone for the third time with Yamaha Customer Relations *************). The message they left was from a person that said his name was "***".When I called back and spoke to him he con[rmed that he had called me but said that his name was ******. No extension number was provided. ****** said that I had to bring in the motorcycle a third time to have it inspected. I have become a hamster spinning in a wheel. I am not supposed to drive my bike with this safety problem, but each time I bring in the bike to the dealership and they order the part, the order gets cancelled. Yamaha refuses to come up with a solution to repair my bike. Help!!

  Business Response

  Date: 07/15/2025

  We apologize to the consumer for his frustration over the recall on his 2021 Star Venture motorcycle.  Our records indicate that the recall service was performed by Yamaha personnel before the vehicle left our warehouse in 2021,bound for a retail dealership in *********** Since the symptoms the consumer describes seem to match those of an unmodified vehicle, weve asked that he bring his bike to the dealership to have the brake switch inspected to determine if the part installed is the original or the updated one.  The original front brake switch contained silicon oxide which could increase internal resistance, while the updated parts were manufactured correctly. We have been in touch with the consumer to discuss this and are expediting delivery of updated parts to the dealership.  Gilroy Motorcycle Center will coordinate the inspection and diagnosis with the consumer.
  
  We will be in close communication with the consumer until these issues are repaired to his satisfaction.  Thank you for the opportunity to respond

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  elp at all from Yamaha. Very disgusting to have to deal with such thing. Im paying on something that I cannot use. Ive canceled for vacation trips because we bought this bike to go ride in the mountains and I dont have my bike to go ride, therefore having to cancel trips

  Business Response

  Date: 06/20/2025

  We apologize to the consumer for his frustration over the transmission noise in his 2024 Wolverine X2 XT-R. Please know that Yamaha Motor Corporation, U.S.A. is aware of this less than desirable sound manifested in some of our side-by-side vehicles, but we have completed thorough testing and determined that it does not affect the vehicles operation,longevity, utility, or value.
  
  In May of 2024 we identified the cause of the sound and issued a technical bulletin to our network of dealers, implementing a repair procedure at no cost to the ******************************* would pay for the required parts and the dealers labor to implement this repair. Unfortunately, it appears that while performing the technical bulletin service, the circlips were reused and once installed, came loose and did not alleviate the sound.  The dealer also found unrelated CV axle issues which contributed to the noise and ordered replacement parts which are enroute. We are so sorry for this inconvenience and are working diligently with our authorized dealer assist them in completing this job. Please note that this technical bulletin was issued to our dealers as a courtesy, extending warranty coverage for this specific situation to our valued customers. At no time was there a recall issued on this vehicle.
  
  We understand the frustration involved when a unit needs to be repaired. However, we strongly feel that we have stood behind our product and supported our customer and dealer. We will continue until the vehicle is fully repaired to the customers satisfaction; however, we are unable to issue a replacement vehicle, refund or exchange in this situation.
  
  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an eBike, Washbash RT, from Yamaha online during their promotion last year on 9/26. ORDER #: o7645441. The main reason for the purchase was because they offered a free second battery. This was very important since I am a long distance rider. At time of purchase, there was no indication of "while supply lasts" for the free battery. The promotion stated that the free battery would be delivered after 120 days of registration. The Bike was registered as required before the cutoff date. I called in February of this year while Yamaha was still answering their phones and was in line to receive the battery and was told I would receive the battery by the end of March. Appears I was lied to. I have not received the free battery as of this date. Every time I call, their US customer service is now in a meeting and can not take customer calls. Not sure what kind of c*** Yamaha is pulling, but you can rest assured that Yamaha is not the type of business one should deal with given they made no mention they were actually clearancing their ebikes to pull their product from the **. Very disappointed in wasting my $1800. This bike is still sitting in my garage not used because the battery life is not sufficient for my rides.

  Business Response

  Date: 06/12/2025

  We apologize to the consumer for any frustration he has experienced relating to our Yamaha Fan Rewards promotion. With the promotion, customers received an exceptional 60% off, plus a free extended 5-year warranty and a 2nd battery was offered as a bonus gift while supplies lasted. It was a great offer, and we were thrilled by how many people took advantage of it.
  
  Due to extremely high demand, the limited supply of the 2nd batteries allocated for the promotion was quickly claimed, and the stipulation of while supplies last was always a part of the promotions terms and conditions on our web site.  Because of unexpected delays in shipping lithium-ion batteries, it is taking us longer than we anticipated.  We are delighted,however, to be able to inform Mr. ****** that his battery has been dispatched and he should receive it shortly. 
  
  We're grateful he took part in the promotion and is part of our Yamaha community. If theres anything else he ever needs especially regarding warranty support were here for him.
  
  Thank you for the opportunity to respond.
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you for such a timely response and resolution to this matter.  As soon as I receive the promised resolution this can be closed.

  
  Regards,
  
  ******* ****
  
   

  
  

  Business Response

  Date: 05/23/2025

  We appreciate the consumer reaching out to us regarding our recent Yamaha Fan Rewards promotion.
  
  With that promotion, customers received an exceptional 60% off, plus a free extended 5-year warranty and a 2nd battery was offered as a bonus gift while supplies lasted. It was a great offer, and we were thrilled by how many people took advantage of it.
  
  Due to extremely high demand, the limited supply of the 2nd batteries allocated for the promotion was quickly claimed. While we know that can be disappointing, the offer included the condition that the part was only available while supplies lasted. However, we are delighted to be able to inform Mr. **** that both of his bonus batteries were very recently shipped, and he should receive them soon.
  
  We still have batteries in our inventory, but those are strictly reserved for warranty service needs only. So, if his product experiences a qualifying issue, his 5-year warranty will absolutely cover it.But those parts are no longer available as promotional items.  Its important to us to honor the full value of what he received especially the long-term protection that comes with your extended 5-year warranty.
  
  We're grateful he took part in the promotion and is part of our Yamaha community. If theres anything else he ever needs especially regarding warranty support were here for him.
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yamaha has claimed in their
  response that the offer for the free battery was "while supplies
  last" however this language was not mentioned on any marketing collateral
  I have seen both before and after I made the purchase.  In fact, here is a
  video on Yamaha's website I captured in January (after the promotion ended)
  showing the offer with no mention of it being a "while supplies last"
  promotion (I have other videos like this dating back to November when rumors
  began that Yamaha had changed the offer):
  

  Yamaha Website Video Proof -
  *******************************************
  

  Additionally, I have attached a few of the many examples of
  proof that this condition for the promotion either never existed or was added
  later once they started to run out of batteries.  This is both unfair and deceptive. I purchased my bike on September 25th which was long
  before the promotional deadline of November 4th.
  

  The FTC requires businesses to clearly and conspicuously
  disclose promotional pricing at the time of sale, especially if the promotion
  is not available to everyone or is not a general discount.

  ·         False Advertising: Making exaggerated or false claims about
  a product or service in advertising, promotions, or labeling.
  ·         Deceptive Pricing: Using false or misleading prices to
  deceive customers, such as inflated original prices or deceptive discounts. 
  ·         Omission of Material Facts: Failing to disclose important
  information or conditions that could affect a consumer's decision. 
  ·         Omission of Material Facts: Failing to disclose important
  information or conditions that could affect a consumer's decision. 
  ·         Careless use of the word "free": Using the word
  "free" deceptively in promotional offers. 
  

  I would like Yamaha to send me the battery that was promised in this
  promotion or to issue a payment of $1400.00 so I can purchase I second battery
  myself.
  

  ***** ********

  20 customer cash on
  Wabash RT
  $2,880 customer cash on
  YDX-MORO
  $3,300 customer cash on
  YDX-MORO Pro
  $3,480 customer cash on
  YDX-MORO 05
  $3,840 customer cash on
  YDX-MORO 07
  
  FREE 2nd 500Wh lithium-ion battery
  
  Promotions
  10/22/24, 8:40 AM Promotions | Yamaha Motor Corporation, U.S.A.
  ****************************************************************************** 1/2
  Free 2nd battery promotion applies to new customers that purchased a YDX-MORO 07 SE, YDX-MORO 07, YDX-MORO Pro, YDX-MORO 05, YDX-MORO, CrossCore RC, or Wabash RT between August 23, 2024 and November4, 2024. Upon completion of the warranty registration, a free second battery and battery end cap ($1,400value) will be shipped directly to the registered owners at no additional charge within 120 days of purchasedate.
  
  Extended limited warranty to FIVE years!
  
  Five-year factory limited warranty applies to drive unit, battery, and frame and rigid fork for all models thatare warranty-registered on or after December 1, 2023

  Business Response

  Date: 05/07/2025

  We apologize to the consumer for his
  disappointment in our Yamaha Fan Rewards Promotion. With that promotion,
  customers received an exceptional 60% off, plus a free extended 5-year warranty — and a 2nd battery was
  offered as a bonus gift while supplies lasted. It was a great offer, and we
  were thrilled by how many people took advantage of it.
  
  Due to extremely high demand, the limited supply
  of the 2nd batteries allocated for the promotion was quickly claimed. While I
  know that can be disappointing, the offer included the condition that the part
  was only available while supplies lasted.
  
  We still have batteries in our inventory, but
  those are strictly reserved for warranty service needs only. So, if a
  consumer’s product experiences a qualifying issue, their 5-year warranty will
  absolutely cover it. But those parts are no longer available as promotional
  items.
  
  We totally understand this may not be the news the
  consumer was hoping for, and we really appreciate their understanding. It’s
  important to us to honor the full value of what they received — especially the
  long-term protection that comes with their extended 5-year warranty.
  
  We're grateful they took part in the promotion
  and are part of our Yamaha community. If there’s anything else they ever need —
  especially regarding warranty support — we’re here for them.
  
  Thank you for allowing us the opportunity to
  respond.

  Business Response

  Date: 05/10/2025

  We are so sorry that the consumer remains dissatisfied with our
  promotional terms. Our marketing information and promotion details were and
  remain accurate at the time of application. 
  
  Due to the shipping regulations and packaging requirements of a
  lithium-ion battery, is it taking longer than the originally quoted 120 days
  for some of our customers to receive their bonus batteries and end caps, and we
  do continue to strive to fulfill these requests.  While it is extremely doubtful that this
  consumer will receive a free bonus battery due to the vehicle being warranty
  registered with a purchase date near the end of our Yamaha Fan Rewards
  promotion, we have his information on file and will inform him should the
  situation change.
  
  Please see the attached screen shots from the promotion which ran
  through November 4, 2024, outlining the terms and conditions of the Yamaha Fan
  Rewards offer.
  
  Thank you.

  Customer Answer

  Date: 05/12/2025

  Yamaha wrote - "We are so sorry that the consumer remains dissatisfied with our promotional terms. Our marketing information and promotion details were and remain accurate at the time of application."  I sent them a video of thir own wesbite outlining the promotional details line by line.  I also send them photos of their marketing materials as well.  Why was there no response to this?  All of my attempts to reach ******************* have been ignored.

  Also, Yamaha writes that it is extremely unlikely that I will recieve a battery even though I purchased my bike in September.  Meanwhile, people who purchased bikes well after I did are getting batteries.  Reports of this are coming in to Reddit and Facebook daily.

  Yamaha, please send me a battery as promised.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late November 2024, my husband and I purchased a 2025 Yamaha Raptor 110 for our son and daughter. In early February 2025, the gear idler (Part #BYSE5512-00-00) suddenly broke. On February 6, 2025, the dealer placed the order for the repair part. We assumed it was a fluke considering the ****** was a brand-new purchase. On February 9, 2025, my husband was called for a kidney transplant after years and years of waiting. Never did we anticipate the time it would take for a part to be shipped, and a repair made. We are still waiting. My husband has since received a kidney transplant and is practically in full recovery, and yet, we are still waiting for a repair part from Yamaha. That is as ridiculous as it sounds. It may not feel so disheartening if we had the Raptor for a year or even 6 months before breaking, because the kids could have at least enjoyed it. Instead, they rode for only a few weeks before breaking. We paid for an ATV that cant even be enjoyed. Weve heard all the excuses about being overseas, etc. The same excuses echoed on the Better Business Bureau website from other customers waiting for parts. My husband is still waiting for Supervisor **** to call him within 72 hours. That was two weeks ago. It is abundantly clear that Yamaha has zero regard for customer satisfaction. ********************** is blatantly contributing to their own source of dissatisfaction with their irresponsible lack of parts and foresight to have parts in the ************* for the goods being sold in the *************. Yamaha could remedy the situation, but instead they hide behind a telephone, a comment section on the BBB website, and many excuses. How long is too long to wait? What if it were your broken ATV?We request to be compensated with a different ATV or a full refund. I charge Yamaha to do what is right, act, and think of the customer. Will you?

  Business Response

  Date: 04/17/2025

  We apologize to the customer and her family for their frustration over their Yamaha ATV.  We have been in contact with the consumer by telephone to discuss the issues and our resolution.  As a customer satisfaction measure, we have extended their factory warranty by another three months, to take place at the end of their Yamaha **************** contract, and also will cover the cost of their first service at the authorized dealer of their choice.
  
  Once again, we are very sorry for their inconvenience and aggravation and strive to improve our communication.  Thank you for the opportunity to respond.