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Business Profile

Storage Units

Stor Mor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Stor Mor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stor Mor has 2 locations, listed below.

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    • Stor Mor

      6322 Lincoln Ave Cypress, CA 90630-5811

    • Stor Mor

      1050 N Armando St Anaheim, CA 92806

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Charges Starting Late 2021 roughly -Noted refund amount was $230 from the facility -The storage facility told clients that insurance on their storage units was required and charged $9 per unit for the time I was in the facility. I had 2 units in the facility.-I was notified by the facility that insurance was in fact NOT required and they would be refunding the amount back to clients. This was at the same time as I got a home so I was ending my agreement with the facility. They let me know I should be getting a check in the mail in a few weeks. I waited quite some time with no such check, when I contact them they let me know that they had decided to not pay me the amount due to my cancellation.-They did not respond to my response that this was wrong and if needed I would escalate, in fact this activity is most likely fraudulent. -My Units were C092(9 years) and F011(around 2 years)

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