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Business Profile

Pool Repair

Miguel Sipion Pool Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Miguel Sipion Pool Service Amount Paid: $3,100 Date of Service: 9/24/24 Service Address: ********************************************* Description of Complaint:I hired Miguel Sipion to repair and restore my pool system, with the specific agreement that the system would be able to reach a temperature of 104F upon completion. Despite his assurances, the pool only reaches 92F, making the repair ineffective.Miguel initially invoiced an unclear amount, labeling charges as "estimated costs" instead of providing a finalized total. After back-and-forth discussions, he later negotiated the final payment to $3,100, which I paid in good faith. However, the work remains unsatisfactory, and the issue with the water temperature has not been resolved.He initially negotiated a settlement of $3,100, which we paid in a timely manner. However, he later denied ever requesting the payment, despite clear evidence of his communications regarding the transaction, including the funds being sent internationally to his family. He continues to extort money from us, making additional unjustified demands. I am seeking assistance in having this business investigated for fraudulent activity and potentially shut down.Supporting Documents Available Upon ****************

Miguel Sipion Pool Service is NOT a BBB Accredited Business.

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