Complaints

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• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I took my daughter to Kumon to be tested since I was thinking about placing her into Kumon reading program. I was asked for my bank information just in case if I decide to enroll her. I gave My ***** my information and I told him I would call him if and when I decide to start her into the program.I never called him to enroll my daughter in the program. On October 1, 2023 my account was charged $231. This consist of the $195 for the program I never enrolled her in and $36 bank fees because my account did not have the full amount. I tried calling him to work it out and all I got from him were promises. In the meanwhile, I have not paid my rent for October because I am short of funds due to Kumon.

  Business Response

  Date: 11/13/2023

  11/3 (**********) ******* brought up this situation in mid-October. The parent confirmed her daughter, ******, will enroll.Therefore, ******* set up automatic payment from her submitted tuition authorization form. ******* initiated a reverse transaction on his end,however, the wire transfer never went through after inquiring with his financial institution.
  ******* and I discussed holding off charging tuition until the student attends his/her first day *********** center to avoid this potential situation in the future.
  
  ******* contacted the parent, however, there has been no response. He is willing to write a check and mail it to her. However, she has not confirmed a mailing address where a check can be sent.
  
  ---------- Forwarded message ---------
  From: ************************* <************************************************>
  Date: Thu, Nov 2, 2023 at 2:35?PM
  Subject: Re: Demand Letter
  To: **************** <***********************>
  Plese confirm your address or po box where I should send the check amount of $231. Thanks.
  
  On Wed, Nov 1, 2023 at 7:51?PM **************** <***********************> wrote:
  This letter is a demand for payment in the amount of $231 ($195 for the program and $36 for the bank fee).
  I believe I am owed this amount because of the following facts and circumstances:
  In September I took my daughter to Kumon to be tested since I was thinking about placing her into Kumo reading program. You asked me for my bank information just in case if I decide to enroll her. I gave you my information and I told you I would call you if and when I decide to start her into the program.
  I never called you to enroll my daughter in the program. On October 1, 2023 my account was charged $231. This consist of the $195 for the program I never enrolled her in and $36 bank fees because my account did not have the full amount.
  As you know I tried calling you and working it out and all I got from you were promises.
  If I dont hear from you within 10 days, I will file a small claim against Kumon.
  I have already filed with BBB.
  
  11/6 (LC) Met with ******************************** sent another demand letter to ******* at the center. ******* used the ** Box address on the envelop and mailed her a check for $231.