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Business Profile

Internet Services

Instaconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in September 2023 the quality of the internet service Instaconnect provided started to work less and less frequently. It regularly got to the point of no internet service period, and I had to use up all of my hotspot data through my phone plan on a regular basis. I have called customer service (left voicemails due to them not answering the phone) and emailed support on several occasions and at first they responded saying they would look into it. However, since December ********************************************************** voicemails. I have sent them multiple emails with no response from the company. They advertise internet speeds of *****mbps on their website and marketing, however I have proof from speed tests of my network that have never shown higher than 5mbps. Although most days my mbps is less than 1 or network too unstable to test. This has affected my ability to have a home security system, and the ability to use the internet in any capacity for any reason. I have repeatedly requested the company to assist in fixing the problem and have requested reimbursement for the months that the service has been unusable, with no action from the company.

Instaconnect is NOT a BBB Accredited Business.

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