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Business Profile

Seafood

Natural Catch Tuna
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is Ive been a customer of NATRAL ********************** for about 2 years now.Hundreds of orders later Im still happy as if it were the first day I tried their productsAll these negative reviews are questionable And as for shipping, never a problemIve always received my orders as described in my orderThese negative reviews are questionable in my humble opinion JimE

    Business Response

    Date: 01/28/2023

    Thank you for the support and preference for our products. 

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely no customer service. This company will flat out lie to you, answer none of your questions, and does not deliver on their free 2-3 day shipping. My order took 9 days to ship and has a delivery estimate of 7 more days? How is 16 days 2-3 day shipping? Why is the price not discounted if you do not provide what is advertised or customer service in general? Even customer service reps and managers answered 0/5 questions. All they do is answer your question with a question, or lie to you. I would like a refund, thanks

    Business Response

    Date: 12/14/2022

    Hello,

     

    Unfortunately there were events that caused delays, along with the holiday season. We always responded to every single email and question and made sure customers were aware of the delays. We also provided with updates as soon as we had them. All delayed orders have been shipped on our end. If there is an additional delay due to the carrier, it is out of our hands. We cannot control staff shortages or weather conditions that can cause an issue while in transit. 

    Customer Answer

    Date: 12/14/2022

    The seller advertises free 2-3 day shipping on all orders. My order not only shipped over a week late but was also shipped via *** ground from ********* **, to MI. Delivery time 8 days, estimated for 12/20/2022. You have false advertisements, lie to customers both before and after the purchase, and do not answer customer questions as you indicated in our reply. Just one more lie from an untrustworthy company. Your ridiculous reply has resolved no conflict. You should be out of business. All of your customer service representatives are a joke. Talk to and treat people like humans. Hopefully this can save some other fool from trusting your company. I noticed that you deleted my reviews and blocked me from commenting on social media??? 

    Business Response

    Date: 12/15/2022

    ******,

     

    We have replied to every single email and comment you have sent us. Please check your email to confirm this. We did let customers know regarding the delay, which changed the delivery time frame. We provided an update with the tracking number as soon as we had it. We cannot control how long *** takes to deliver it to your household. 

     

    You keep commenting on other customers posts, so after receiving complaints regarding that, we had to limit your comments on our page since it was marked as harassment. If you do not want your order, you can refuse it once it arrives. 

    Customer Answer

    Date: 12/15/2022

    I am glad to see more lies from your company... You and all of your employees are exhaustingly frustrating to deal with. You DID NOT reply to all of my messages or concerns in each of my correspondences as you indicate. You DID not proactively inform me or other customers of your delays and continue to advertise free 2-3 day shipping. My order was not only exceptionally late to ship with no valid explanation, but you also shipped it via *** ground, not the 2-3 day shipping that you advertise. So yes, you did have control over the length of time that this package took to get to me. You simply chose a cheaper shipping option, while misleading myself and others to believe they were getting 2-3 day shipping. If you cannot understand this, then you really are something special just like the customer service representatives that you hire from out of country. Also, I started commenting on others reviews after you blocked me from commenting on your posts and pictures. You also deleted my reviews. Why is that? I would not have had to go on others reviews if this was not the case. The reviews will not stop by the way. You could have solved many of these issues with basic human decency, but you chose to lie and mislead the entire way. You and your company are trash, I can only hope that karma is real. If it is not, I hope that you continue to enjoy my reviews and comment! The only resolve to this will be a complete refund for the lies, frustration, and time both put into contacting you and waiting for something that should have been delivered on Dec 8th.

  • Initial Complaint

    Date:08/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 17 2022 12 can s reg tuna ***** 12 cans reg tuna ***** Susposed to be 12 cans Chilli tuna they charged me for 3 sets but I only ordered 2 cust serv *********** did not help..theysent nasty and unrelated emails to my distress Customer #****** tracking # *******************

    Business Response

    Date: 08/30/2022

    Hello *******,

     

    Please check your bank account for the charges. You were only charged for 2 packs since you requested the 3rd one to be removed. You requested the charge for $38.40 to be removed, which was the charge for the Spicy Chili. We followed your requests and removed it. We provided an order confirmation that had the details and breakdown of the charges since each pack was a different price. It clearly states the pack for $38.40 was the one for Spicy Chili, we have explained this many times. Again, we only followed your requests. 

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