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Business Profile

Convenience Store

Delano Super Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase 8 artificial flower bouquet ( 10 count each). The price tag on the flowers was $11.99. When I wet to pay I noticed my bill was higher than the amount I calculated. I asked the lady who checked me out why was she charging me $12.99 per bouquet. Her answer was that she is charging 1 dollar tax per bouquet. I told her the tax is supposed to be charged at the end of all the items and I needed her to refund the amount she was over charging me because it was illegal to charge the way she was charging the taxes. She refuse to refund me and taxed me $1.00 dollar per every item bought.

    Business Response

    Date: 11/13/2024

     

    The lady that went to purchase 8 bouquets was priced at $11.99.  The subtotal is $95.92.  Tax is $7.91.  The total amount for the flowers is $103.83.


    The lady that said to the cashier that the cashier was charging her $1.00 per bouquet is wrong.  If it was $1.00 per bouquet, then the total would be different. The total would be $103.92. The cashier does not charge tax. It is already calculated after the subtotal. I don't know where she got the idea that the cashier charges tax. The cash register is the one that charges tax after everything is charged. The tax did not come to be $1.00 per bouquet. No refund is going to be given. The total is correct which came out to be $103.83. 

     


Delano Super Plus is NOT a BBB Accredited Business.

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