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Business Profile

Air Conditioning Contractors

Elim HVAC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon speaking with the after hours installation department, I was greeted with an extremely rude employee. When I asked her if I needed to speak to her or service department about them canceling an appointment i had, she told me that she would help me if i would stop acting "ghetto". When I asked her name she told me "***********************" when I asked her for her boss information she hung up on me.

    Business Response

    Date: 11/15/2023

    As per our conversation, here are the details for this case:

    As I mentioned to you , first we solved the issue with the client, my general manager ***********************, talked to the customer, since she left a bad review on Yelp also, and after we talked to her  she removed the review from Yelp website

    Another thing, we never received a notification about this, this could  be because ******************************* is no longer with us. We received notification to renew the membership, but nothing regarding this situation

    The employee she mentioned in the complaint, *******************, is no longer working with us, after this incident the company decided to let her go.

    Thanks for your help and please let me know the best way to solve this situation.

    Lily

Elim HVAC is BBB Accredited.

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