Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my health insurance and my coverage was cancelled because supposedly I did not pay. I have included the receipt; I paid from my **** of america bill pay as I have been for years, to this company. Suspiciously, they cancelled me right after I called to complain because they are making access to health coverage intentionally difficult. As soon as I complained my coverage was terminated, but they still took my payment for this month. My coverage was terminated on 3/12/24 but I paid for the entire month of March. I don't want their coverage but they don't have a right to keep the portion of that payment that was for the remainder of the month.

  Business Response

  Date: 04/17/2024

  Thank you for your email.  I've forwarded this information to the Member Relations department.   A team member will review this concern through the Health Plan grievance process and follow up with the member directly.    Thank you for reaching out. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for an optometry appointment at this location in June 2023 under the impression that I was still covered under my previous employers healthcare coverage. A couple months later I received a bill in the mail that I am being charged $200 for that visit. Upon calling the customer service line to figure out what I was being charged for, the representative took some time to review the charges, and attempt to figure out what I am being charged for exactly. After a couple minutes of looking at the paperwork/documents from that visit, she said she was unsure what the charges were for. At that point I confused how they are able to send me a bill but not document what it is for nor know what they are charging me for exactly. At that point she proceeded to offer me a discount of $38 which brought the total to $162, as a settlement to pay the bill at a cheaper rate. I dont understand how they can expect me to pay a bill when they dont even know what they are charging me for. That is theft. Especially the fact that I literally just went for a vision test to make sure my eyesight did not get worse. Luckily my eyesight is still in good condition and did not need to update my prescription nor did I get a pair of glasses. To be charged $200 just to look at some letters on a piece of paper on the wall and expect someone to pay $200 when you cant even tell them what theyre being charged $200 for is absolutely ridiculous.