We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

Aamco Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $6556 to get our transmission repaired. When we went to pick up our car we noticed there were two dents in the front bumper. Something had backed into our vehicle. We brought it to their attention while we were at the shop but they denied that anything happened. They are trying to tell us those dents were already there. They were not. No one from AAMCO walked around the car and inspected the car in our presence when we dropped off the car. this is at least $1000 worth of damage. They need to be responsible to take care of this damage. Otherwise I will take legal action. Please contact the business and make them aware that this needs to be resolved by them otherwise I will take legal action. The car was in their possession for over a week for the repairs.

    Business Response

    Date: 08/14/2024

    The amount paid and listed in BBB document was for a transmission repair and is not in dispute as indicated. Complaint is in reference to ding on front bumper complainant believes occurred while at our center. The complainant is mistaken. The vehicle was towed in. Damage may have happened at that time.  At the initial check of the vehicle, however, the technician indicated/ documented multiple dings as well as the front bumper and rear bumper. The scratch that is of concern to the complainant is insignificant in comparison to the general condition of the vehicle and was present when the vehicle was delivered.

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 22096846

    I am rejecting this response because: We saw the Yukon after it came off the tow truck and the two dents and scrapes in the front of the vehicle were NOT there.  The only

    explanation is that these dents ocured  during the week that the vehicle was at AAMCO Transmission.  However, we decided to sell the Yukon so it is no longer owned by us.

    We will drop the complaint.


    Sincerely,

    *****************************

Aamco Transmissions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.