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Business Profile

Campgrounds

KOA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation for the Temecula KOA for the July 15th weekend. 4 days out I called to cancel due to my wife being exposed to Covid. I was told initially yes, then I was told because it was less than 4 days I can’t cancel and need to reschedule. I asked for the next weekend that had two cabins together. I was told that they had a date in august but that it would cost more. I explained I am not looking to give them more money when I initially asked for a refund. I was then told if I wanted to wait until September that I could have a reservation for sept 16th and 17th since it’s the same price. The morning of I filled out the express checkout and paid 5 additional for one cabin and 55 for the other to clear the balances. When my mother in law arrived to check in she was charged an additional 187 dollars. When I checked in I explained the situation and the person at check in said that she would fix it. The next day I went back for a receipt and was told that she took $20 off and that was all she would do. I explained that I was only there at this date because they picked it saying it was the same price. At no point between July and September was I given anything that said it would cost more. When I filled out early checkout there was no additional charge. But once a guest arrived they were charged more and told there is nothing we can do. This is unacceptable and fraud reservation number 11***615.

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