We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Patelco Credit Union
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Patelco Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Patelco Credit Union has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.8

    Average of 5 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nicole H

      Date: 09/19/2024

      Ive been banking with Patelco for over 15 years now and havent had a problem with them until recently.I deposited a check that I didnt realize was expired, but it said it had cleared so I thought I had money in my account. I checked the account a few weeks later and it had bounced back, and I had 4 seperate $28 charges for overdraft fees from some auto draft accounts. I immidiatly transferred money from my other account to take care of the negative balance (I dont feel comfortable keeping as much money in this account after the fraud situation).The first couple people I spoke with at Patelco were nice and able to reverse 2 of the 3 fees. The third ****** I spoke with reversed the 3rd fee but then started to repeat how it was my fault and Patelco shouldnt have to take responsibility for my mistake. She then said we WILL NOT be reversing this fee for you. Not that they cant reverse it, just that they wont.Its extremely frustrating to be a loyal customer for so long, even after not being able to access my account during that fruad situation, and be treated like this. And to be repeatedly told how it was my fault seemed excessive and unnecessary. It felt like frustrations from somewhere else were being taken out on me.Im very disappointed.

    • Traci S

      Date: 09/18/2024

      I have had my Patelco credit card for two years. I have never missed a payment or been late. When my check is deposited into my account, I pay my ********************** card bill on or very near to that day. As I am only paid once per month, my payments are typically sent in at the end of the month.However, for the last two months, I have been fighting to have my June payment credited to my account. I have called multiple times and even went into the local branch. At the branch, the manager in ********* told me she would send a notice to the department that handles these issues to have my account brought up to date. That was a month ago. No emails from her, just notices that my account is past due. I have shown them again and again how my payments are made at the end of the month for the next month. I have done this for two years. Now they are saying I pay my bill too early and it is taken as an extra payment not my monthly payment. Fine. I pay too promptly.I worked in a bank for several years. If anything like this happened, we would have thanked the customer for their prompt payments, ************************ the payment, and let them know to pay after a certain date to avoid the issue in the future.What I have been shown by Patelco is that explaining the situation is more important than fixing the situation. Their approach to someone who pays on time has been completely punitive. What makes this more confounding is that two months ago, they were expressing their appreciation and telling us how much their customers meant to them. The poor response to the cyberattack was bad, but the sheer lack of consistency of this institution is astounding.

    • Ana C

      Date: 08/14/2024

      Patelco went through a data breach in July 2024 , they have been little to no help through the whole process in where they where not able to look at accounts.They processed payments on my behalf, they did not and could not see that the account was no funded due to the attak they encounter. I did not feel that my funds were safe so I decided to fund my other account and process payments through it .Due to this my payments where paid double , now I have a negative balance that needs to be paid by 9/30 or else they close my account and report it.i have gone into the branch as soon as they were back in bussiness with wait times of 3 hours with little to no hel

      Patelco Credit Union

      Date: 08/19/2024

      Good afternoon Ms. Castaneda,

      Please reach out to Patelco at [email protected] so we can further assist you.

      Warm Regards,
      Jennifer Mink
      Director- Member Experience
      Patelco Credit Union

    • jason g

      Date: 08/09/2024

      i disagree with the negative complaints regarding Patelco. The cyber event was not their fault and overdrawing accounts whether or not you can see the balance is the customer's fault. I have had the opposite experience with the credit union. Six years ago i opened a jumbo cd (250k). Opening the account was flawless. I received the published interest rate and on-time interest payments, monthly for five years. Transferring the interest every month to my external bank was also flawless via ACH. The cd was returned one day after it matured so i could quickly reinvest at another bank with minimal interest loss. Because of the positive experience with the cd, i refinanced my home with Patelco. I was quickly approved within 2 weeks and the refinance closed 2 weeks later, on time. The cd rates were the highest at the time, and the home refinance rates and fees, the lowest. I highly recommend the credit union to anyone qualified to join, if you want quick personalized, professional service and low rates and fees.

      Patelco Credit Union

      Date: 08/09/2024

      Dear **************, Thank you so much for you review with the BBB. We sincerely appreciate your trust in us, and I'm thrilled to hear that you had a great experience with both a CD and home loan! If you are not already aware, we are offering a new CD product that might interest you. You can find more information at Patelco.org. We hope you can take advantage of this very competitive rate!We are so grateful for your membership with us and look forward to serving your financial needs for many years to come!Warm Regards, ************************* Director, Member ********************** Wellbeing Patelco Credit Union

    • randy w

      Date: 05/17/2024

      I closed an account with Patelco Credit Union in ************. They refuse to close my account and refuse me asset to my account and did not close the account. Please help me.

      Patelco Credit Union

      Date: 05/21/2024

      Dear ****************, Thank you for sharing your experience with us. We apologize for any inconvenience youve encountered. To address this matter, please email me at ******************************* so we can discuss it further. I appreciate your patience and look forward to connecting with you soon. Warm Regards, ****************** Senior Member Experience Specialist

    Patelco Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.