Complaints

This profile includes complaints for Ross Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ross Stores Inc

  5130 Hacienda Dr. Dept. 9455 Dublin, CA 94568

• 

  Ross Stores Inc

  5200 Geary Boulevard San Francisco, CA 94118

• 

  Ross Stores Inc

  799 E Market St Colma, CA 94014-2108

• 

  Ross Stores Inc

  405 Westlake Ctr Daly City, CA 94015-1432

• 

  Ross Stores

  1631 Del Prado Blvd S Cape Coral, FL 33990-6739

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for **** for less . I have been employed for 4 months and 2 times during that time my hours and pay has been reduced without my knowledge ... I had no aware of this matter until I looked into my paystubs ....

  Business Response

  Date: 12/26/2022

  This is a Payroll/ HR issue Please contact the Human Resource or ************.

  Tell us why here...

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an incident today at your store located in ********** **. The security guard on duty was disrespectful to me for no reason just because I was one step forward from the sign at the register. All the other customers that checked out before me we're waited further down the sign and did not addressed them. I believe this is due to a homophobic issue as he saw I was part of a LGBTQ family. I said to him jokingly, sorry you are having a wrong day sir and He then proceed to yell at me to say if I wanted to call the manager and got closer and closer to me. The manager on duty a black African American women, she said here name was ****** proceeded to be rude to me and told me to leave. I feel threatened for my safety if I was ever to go back to the store and I would like to get contacted so I can get a refund from the purchase I made today. I will call the local news channel and to share my store so they can make public the caliber of racist homophobia employees that you have working at this store. Which by the way is the dirtiest poorest managed **** I have even been to my entire life.

  Business Response

  Date: 12/20/2022

  Customer has contacted us and a District Manager is also reaching out.  First Number customer provided is INVALID

   

  Dear ***************************
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store.
  Your comments have been sent to our District Manager, who will address this situation with the store management team.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 

  ***********************

  Coporate Customer Service

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18614474
  
  I am rejecting this response because:

   

  I want to be refunded the $50 I have spent for the products I purchased that day. Id like to return them because on top of the terrible experience the products I purchased do not work. I drove by the store yesterday and that security guard was still there. I feel afraid for my safety if I have to go in to the store  and the retaliation this security individual will take against me. I do not find it fair that now I have to go back to a place were I feel unsafe, to return these poor quality products. I like to be refunded my money without me having to go back to that store. Id be glad to ship them back to corporate as long as you take care of the shipping charge and refund me my money. 
   
  Sincerely,
  
  **************************************

  Business Response

  Date: 12/22/2022

  Dear Valued Customer,

   

  You can return your items to any **** Location as we do not ship nor accept shipments.  For return policy please visit our website.  

   

  Kind Regards,

  ***********************

  Customer Service

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18614474
  
  I am rejecting this response because:
  I refuse to go to your stores why would I go to a store where my safety is threatened? Am I speaking to a computer here ? Or is this a person with sentiments that can empathized with others?   the nearest store is over two hours away to return $50 please return my money and practice good business versus having employees who harassed clients and basically hide my money this happened at the register as I paid and at that point I feel like it was **** stealing from me because you hide behind coorporate regulations. At this point **** is stealing from me, acting like the typical  big corporation to take money from the rest of the people. Please refund me my $50 or let me speak to the district manager, this is unfair and very poor business you are stealing from me by forcing  me to spent more of my time and my money in gas on a two hour drive to the nearest **** if I want to return, because your employee who offended and harassed me is still at the store shameless, decided to be hateful and your so called manager supported him. Give me my money back I will not stop until I speak to a someone who refunds me my money without me having to step again at that store or driving 2 hours to be able to return it
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the **** at ************************************* in ******************************. I was there 4 months ago and was sold a used lipgloss. It broke me out in blisters. When I returned it, the cashier register 05 repackaged it. When I asked him if he was going to throw it away he said no. They resell them. I told him after my breakout experience and he still told me that they will resale. I called and spoke to the manager ***** and he was very dismissive snout it too. Today.., I went in to get Doggy you after waiting in line for 15 minutes. When it was finally my turn. ***** closer his register. He did not want to help me. Register 05 was finishing ringing someone up and he walked away from his register too. He s yelled at me and said you have to wait to be called and walked off. When I asked to speak to the manager then he began to change and came back to ring me up. He became nicer. When the manager came he was extremely dismissive, I told him I did not understand why two cashiers walked away from me when was my turn. He said they can walk away and fix things. He was extremely rude and I Cantel he did not like someone that looks like me at least thats how he made me feel when I told him that it made me feel because Im black that they didnt want to ring me up he said you people always play the race card! Youre not gonna play the race card here at my store!. . This was very disturbing and I told him I was going to call corporate. He is supposed to be a leader and represent Ross Dress For Less. Keep in mind.,,, I did not see one black employee at the store. This is very Disappointing and heartbreaking.

  Business Response

  Date: 12/19/2022

  Customer has reached to us and we are are viewing:

   

  Dear ******,
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store.
  Your comments have been sent to our District Manager, who will address this situation with the store management team.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *******************************
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0272388

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to **** at ************************************************************************. And when I was there I was waiting online to purchase 2 items that I found in the store and the young girl in front of me was confused what catch her is there to go to. The cashier yelled next online please And the young girl got confused didn't know what to wear to go and I said you're next so you might just want to go to that cash restaurant and the cashier said no I can't help you but that return you have to wait for one of those catch wristers. So then she yelled next and I started to walk over to her and she decided to roll her out her on her eyes at me and started to give me a nasty attitude. So I put my stuff down and I walked out but I still believe that you guys as a company need to fix your workers with their attitude towards customers for no reason whatsoever.

  Business Response

  Date: 12/14/2022

  Dear M ********,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store.
  Your comments have been sent to our District Manager, who will address this situation with the store management team.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0271604

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

   

  Yes I do accept.  But as alright now I still didn't hear anything back from The store manager or the district manager about this issue. But if what is stated is a 100% true I very much do except their response.

   

   Also I guess would like to add for worker to act like that towards a customer it's very gross in my personal opinion.  Because if I was to say anything back towards the worker that was on staff they would likely ask me to leave the store but their workers are allowed to disrespect customers however they feel like and this is very much why I believe I need for the contact about this issue.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** I wanted to share my experience at this location. The address is listed below. I go into this **** Store, and they are always providing customers with fake advertising and fake names. The store never has tags on clothes, merchandise, etc. For example, the company labeled a blazer jacket as activewear. When I went to ask an associate about it, she said, I am sorry; it should have been marked as a blazer jacket and not activewear. Would you still like to purchase it? I said, No. The company has a tendency of doing this with all the clothes and merchandise, etc. I wanted to leave a review about the company. I also wanted to share the picture of the piece of clothes I have. I have attached the picture. Ross Dress for Less ******************************************************************************************* Thank you, *********************** ************** ***********************

  Business Response

  Date: 12/13/2022

  Dear ***********************,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store. 
  At **** expect to find designer and brand name fashions for women, men, kids and home at everyday savings of 20-60% compared to department and specialty stores.
  At **** theres always something new.  The number one way to discover the best deals is to come often. Shipments arrive at our stores 3 to 6 times a week. 
  
  Your comments have been sent to our District Manager, who will address this situation with the store management team.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  
  
  
  
  Sincerely,
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0271296

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18550434

  
  I am rejecting this response from the company because the company is being dishonest about what they are doing inside the business. For example, the company has the district manager and HR staff being dishonest to the customers. They are allowing the general manager and the employees to provide customers with fake names. For instance,back in April an employee gave me a fake name and the general manager sided with the employee and told me her name was *****. HR wants to apologize to the customers,but allow the general manager of the store and the employees to provide customers with fake names. They behave like crooks.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd at 2:37pm I was at a cashier's register and she does not like me because of the color of my skin, she is Asian, and I am a person of color, that is my conclusion with this matter ,because she has always given me a hard time when I come to her register for her to check out my items. After the incident on December 2nd, she even told the manager ******* after ******* reviewed the video that I had always been kind to her . The associate snatched a wooden hanger off of my hand and scrapped skin off my right hand to where I ended up at urgent care from the injuries. The only person that has made contact with me since the incident is the store manager *******. No one from corporate will talk to me not even the district manager. I spoke with customer service and I was told that they were going to email me their insurance company info so I can file a claim, I have yet to receive that email.

  Business Response

  Date: 12/08/2022

  Customer has reported to orproate we have taken the appropriate steps..

   

  Dear *****,
  
  CUSTOMER REACHED OUT TO CORPORATE WE HAVE TAKEN APPROPRIATE STEPS:

   

  Thank you for emailing Ross Stores. Im sorry to hear of your injury. All claim are processed though our insurance provider. Below is the company name, phone number and the Reference/Claim number that you will need regarding the incident.
  
  Please contact our insurance provider for all correspondence regarding you claim.
  
  ********: **************
  
  Claim/Reference# 4A221255GDB0001
  
  Sincerely,

   

  
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18537952
  
  I am rejecting this response because: *********** hasn't resolved anything with me as of yet.  It seems like from an email from one of the managers their trying to avoid taking responsibility for there associates bad behavior which resulted in a injury on my had.

  No one has contacted me from the claims office.  Thank you for your help with this matter.  God Bless you and Merry Christmas
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/13/2022

  Dear Valued Customer,

   

  Once a claim has been made you must contact the insurance company to assist.

  Sedgwick: **************
  
  Claim/Reference# 4A221255GDB0001

   

  Dear *****,
  
  CUSTOMER REACHED OUT TO CORPORATE WE HAVE TAKEN APPROPRIATE STEPS:
  
  Thank you for emailing Ross Stores. Im sorry to hear of your injury. All claim are processed though our insurance provider. Below is the company name, phone number and the Reference/Claim number that you will need regarding the incident.
  
  Please contact our insurance provider for all correspondence regarding you claim.
  
  Sedgwick: **************
  
  Claim/Reference# 4A221255GDB0001
  
  Sincerely,
  
  
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday

   

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18537952
  
  I am rejecting this response because: I would like for your company to stay in the loop of things because nothing has been resolved as of yet.  I was told by **** the adjuster that they needed to review the store video before they can talk to me in regards to a one time payment for my injuries that was sustained by their **** employee. ******* the manager at **** told me that she reviewed the video and exactly what I stated happened it was verified in the video.  God Bless you for helping me 

  
    
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a suitcase from your store# **** on September 16th, 2022 and on our first trip with the item to ****** on November 5th the suitcase broke and the wheel is no longer functional. I do not have the original receipt, but I do have my credit card statement showing this purchase was for $81.17. When I returned the suitcase to the **** store in *********, ** they would not return my money for the defective suitcase. We shop at this location often and are very disappointed. I have attached an image of damaged suitcase and a copy of my credit card receipt. It's my hope you can help resolve this concern.

  Business Response

  Date: 11/23/2022

  Dear *********************,
  
  Thank you for contacting Ross Stores regarding our return/exchange policy. I apologize for the problem you are experiencing. Unfortunately, you will need to contact the manufacture of the item for repair or replacement.  Please view our full return/exchange policy at our website: www.rossstores.com
  
  If we can assist further, please contact our customer service number below.
  Sincerely,
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0267719

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18453936
  
  I am rejecting this response because:
  

  The response I received from **** is unacceptable. This product appears to be counterfeit as this brand does not recognize that the luggage is their product. I suspect **** purchases these items from a third-party vendor and is a counterfeit item. As a ******************* customer for many years I can assure **** that I will never step in their stores ever again.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of shoes at **** but the store associate did not remove the security tag. I did not realize until later. I went to the nearest **** (at *********** in *******, **) last weekend to have it removed since this mistake was on the store's part. The store manager refused to remove it and were very rude and insinuated that I never bought it. The shoes have the bar code at the bottom and they can easily verify that I bought it. I asked to speak to her supervisor and she rudely told me that she was and to call the corporate no. I just called the corporate number today 11/18 and a very rude and was met with yet another condescending rep who I told didn't need to respond to me with such condensation and belittling tone. She kept on calling me sweety and honey as a passive aggressive tactic after I had told me to not address me as such since it was unprofessional. I asked to speak to her supervisor. After having me wait for too long, she came back and told me that all supervisors were busy. She then referred me to the District Manager who apparently should be calling me soon. I need the tags off the shoes I bought with my money so that I can wear them!!

  Business Response

  Date: 11/21/2022

  Dear Valued Customer,

   

  Our District has reached out to you, advised of policies.  We need a receipt or more information to remove your tag for you.  We have offered to look up your transaction however, no information is known on customer's end.  

   

   

  Kind Regards,

   

  ***********************

  Customer Service

   

   

   

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bar stool chair that I noticed had a tear in it after looking closely. It also did not have a match in any of the ROSS Stores. There are none like this one in any of the ROSS Stores so I need all my money refunded so I can purchase a set. Not store credit, as I find it extremely difficult to find furniture in any of the stores in the area I am in.

  Business Response

  Date: 11/09/2022

  Customer emailed ***************** DM has spoke to customer ********************** this situation

   

  
  
  

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18375867
  
  I am rejecting this response because: I.have not emailed corporate and the DM has not addressed the issue. This issue is brand new. I need a refund. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/10/2022

  Customer is supposed to ask for SM for assistance.  We have addressed this issue.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18375867
  
  I am rejecting this response because: I dont know what SM assistance means. This company is telling a lie. We have never addressed this issue. This is a new chair I purchased recently and I never called anyone about this chair before.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday November 1st 2022 at 10:30pm i visited **** store. I was on check out and bought some cloths and some kitchen supplies. At the register the associate #****** refused to give me senoir day discount and informed me i cant use my abt card to make payment payment. My daughter who pays for my expenses offered to pay for transaction with cash. The cash i withdrawal from my disability card. The issue was brought to manager ****. Who was so unprofessional and he right away refused to give senoir discount. I was explaining to him i dont work i get disability and i make payments. He refused to help us bz the cash came out of my daughters purse. What an non sense. I had my son who was in wheelchair with me as well. The manager needs to gwt fired and had no sense of ugency and no understanding. I left the location without getting discount and on the top of everything got discriminated. As citizen of this country this kind of experience i dont want any citizen to go through. My high blood pressure is so high since yesterday. I need apology from this business how i was treated and get discount . Please help me to hear my concern. God bless

  Business Response

  Date: 11/03/2022

  Dear *************************
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store. 
  If youre 55 or older you can sign up for our ****************** program which makes you eligible for a 10% discount on any purchase made on a Tuesday by the Senior being the payee.  If you need further assistance please let us know which location this occurred in so we can review this with our store Management Team.  
  
  
  
  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  ***********************
  Customer Service
  **************
  CS Hours: Monday thru Friday

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18351560
  
  I am rejecting this response because:

  I do not agree with the respond!! Did they even read the complain?? 

   

  I met all the requirements of the discount but still was not given. Refer back to orginal complain. 

   

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18351560
  
  I am rejecting this response because:

   

  I got email requesting following.

   

  PLEASE CONFIRM THE STORE WHERE THE PURCHASE WAS MADE.

   

   

  Ross Dress for Less  ************************************************************ 94587

   

  31200 *************, **********, ** 94587
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18351560
  
  I am rejecting this response because:

  I got email requesting following.

   

  PLEASE CONFIRM THE STORE WHERE THE PURCHASE WAS MADE.

   

  Yes the following 

   

  Ross Dress for Less  ********************************************************** **

   

  31200 *************, **********, ** 94587
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/08/2022

  f youre 55 or older you can sign up for our ****************** program which makes you eligible for a 10% discount on any purchase made on a Tuesday by the Senior being the payee.  

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18351560
  
  I am rejecting this response because:

   

  I met the requirements of the discount but still being refused  in  a very unprofessional  approach from the manager and associate to be honored the discount! Additionally was discriminated in front of everyone by the manager ****!
  
  Sincerely,
  
  *************************