Business Profile

Discount Stores

Ross Stores Inc

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s profile for Ross Stores was created in May 1996. A review of complaints was completed in November 2024. For questions related to the general return policy, please visit Ross's Contact Us for information on their return policy.

Complaints

This profile includes complaints for Ross Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

218 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** @ 2203 GA-20, Conyers, GA ***** constantly has overflowing trash at entry point along with trash on floor upon entry. Store is very unorganized and cluttered
Business Response
Date: 04/21/2025
**** Case: CS0433974
Customer-******* ****** and I spoke about her concern regarding the trash receptacle outside the store and the upkeep to maintain a clean presentation. I advised Me. ******, her concern will be forward to the District Manager over this location to address with the store team as well as landlord of property in keeping the area clean and free of debris.
We appreciate the customer's concern and the importance of keeping the environment and cleanliness of the frontage of the store and will do our part to maintain a clean area for all the community.
If customer has further concern, she is welcome to contact **** customer service directly.
~**** *****
************
CS0433974
Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hoping for consistency

Sincerely,

******* ******
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive attached photos from Saturday, April 19, 2025 taken at 5 pm at the ************** in *******, **. This is the worst Ive ever seen it and I go there several times a month. Trash overflowing, along the sidewalk going towards Target and someone dumped a large and small trash bag in the parking lot at **** as well.Who is responsible for maintaining cleanliness externally? This needs to be taken care of.
Business Response
Date: 04/21/2025
Ross Stores Case: CS0433990
Ms. ******,
A voice message was left for you regarding the trash receptacle outside the store and the maintaining of clean presentation. The trash receptacles at this location and the grounds are maintained by the Landlord of this location. The District Manager-****,has been directly involved with the property team at **** to address this concern with the landlord of property in keeping the area clean and free of debris.

We appreciate the customer's concern and the importance of keeping the environment and cleanliness of the frontage of the store and will do our part to maintain a clean area for all the community.

If customer has further concern, she is welcome to contact **** customer service directly.

~**** *****

************
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My purchased item was refused for a return 7 days after purchase. Managerial staff awful. Their register said it was already returned I have the item in my possession. Computer was wrong and humans listened to their computer boss.
Business Response
Date: 04/17/2025
**** Case: *********
*Awaiting email from customer with receipt information to assist with concern.
Dear *******,

Thank you for taking the time to write our office through the Better Business Bureau.
In an effort to assist with your concern, if you can provide me the original purchase receipt number, date and the item number on the receipt you are returning, I'd be happy to investigate and see if together we can resolve this issue.

We value your business and we hope you will continue to shop for great bargains at ****.

Sincerely,
**** HIBBS
Customer Service
**************
CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
Case number : *********
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son has a disability and struggles with small bills and change. Most often time I put money on a card for him. However, this particular day I gave him large bills because he does better with big bills rather than small bills. I gave my child 4 twenty dollar bills. He paid his ****** 40 of the dollars and that left him with 40 extra dollars. He went into **** department store on ***********. In ******* and purchased 2 shirts one was 7.99 and the other was *****. I believe his total was ***** with tax. My son gave the register woman 2 twenty dollar bills and she gave him back 7 dollars and change. He called me and said, hey mom I want food and I need money. That conversation prompted me to say hey why dont you have enough for your food. When I picked him up I asked for his receipt. The receipt stated that my son gave her exact change 21 dollars. That had to be a lie because all the money he had in his pocket was the money I gave him. However, she gave him back 7 dollars and change. That was puzzling to me because why give back this amount when you stated he gave you 21 dollars on the receipt and phone conversation. I called to speak to a supervisor and recorded the conversation.
Business Response
Date: 04/15/2025
**** Case: CS0427883 Date: 03-14-25 Store: 0837
District Manager ****** ***** reviewed this incident: (See below)
I reviewed video on 4/01 and customer gave 1-$20 bill and 1-$1 bill. Associate gave correct change and no overage on daily cash count.

Spoke to the customer today and she was not satisfied with the response. Let her know I reviewed the video and tried to explain there was no cash discrepancies on our daily count (she would not let me finish this part).

She request to speak to someone above me and I told her I would update **************** to get her in contact with appropriate contact. She said she would be reach out to CS as well.

She then called me back requesting to meet at store to review video, which I stated we do not release video or allow customers in back offices. That she was recording me and would seek out an attorney

Thank you,
****** *****
DM 208

The case was closed and there is no evidence of wrongful exchange of money.
**** Hibbs

Customer Answer
Date: 04/16/2025

Complaint: 23191614

I am rejecting this response because: As I explained to the ** that if my son gave the correct change then why was 7 dollars gave back to him. Also if there is nothing to hide then why not allow the customer to see the video of what took place. Seem as though this is something that always take place with them cheating individuals that doesnt understand the full value of money. I would like for someone in a hire position to reach out rather then the gentleman I talked to. I asked if someone could give me a call of hire status and have not heard anything back from anyone. How can you close out a case when the customer ask to speak to a hire person in charge. The entire way they took advantage of my special need child is very heartbreaking and any mother will fight to have this situation heard. Im not in agreement and I would like to talk to someone over the gentleman because he seem to not have any professional background.

Sincerely,

********* *****
Initial Complaint
Date:04/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2025, my young daughter (4 year old) was injured at the **** store located in ********, **. While walking through the store with her older sister, a **** employee push her over. The employee was walking quickly and not paying attention. My daughter fell badly (her whole head hit the floor) she was in pain and began crying loudly. The employee only said sorry quickly and walked away without checking on her or asking if she was okay.I was in the store at the time but a short distance away. I immediately went to speak with the store manager, who was very rude and unprofessional. He showed no concern for what happened and took no action to help us or address the employees behavior. I later filed a formal complaint through **** customer service, but never received any response.I am very disappointed in how **** handled this situation especially since it involved a child being hurt in their store. I believe the staff showed a lack of care and responsibility.
Business Response
Date: 04/14/2025
**** Case: CS0432690
I reached out to customer-An, her daughter is ok and she doesn't want to file any type of injury claim. Her main concern is that the associates be careful in what they are doing in the stores as not to create any harm to any customer. I apologized to the customer and advised the issue is being ******************** with associates in the store by SM & DM

Customer agreed, it is good to close **** case and BBB case at this time.
~Cori
Ross Stores Customer Service
Customer Answer
Date: 04/14/2025

Complaint: 23198796

I am response to because:
As of now, my daughter is okay, so I don't want to file an injury claim. However, if anything comes up later, do I still have the right to file one? Im not rejecting this response; I just want to ask a question. Thank you!
Sincerely,

** ******
Business Response
Date: 04/15/2025
If a claim needs to be filed with ******** for her daughters injury, she can contact CS providing her case number: CS0432690
The store will submit a injury claim for her daughter if needed.
**** *****
Customer Service
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

** ******
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** ***** ****** perfume.
Business Response
Date: 04/14/2025
Customer made contact with **** customer service on 04-09-25, regarding a perfume product she was attempting to return. Customer was refused return of item in the store as the product package was opened and 1/4 of the product was missing per the Assistant Store Manager-Crystal. I advised the customer ***** that product has to be returned in the same condition as purchased. Per our return policy: no refund on products used/worn/altered.
Policy: Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.
The return was denied.

Customer Answer
Date: 04/15/2025

Complaint: 23182675

I am rejecting this response because: Here is a picture of it the way I bought it. And of course they going to say what they have too , which is a shame. They sell stuff that has been opened and used all the time, just go in their store and you Will see the stuff for yourself. I see they are not going to refund my money. No business should conduct their selves in the manner that they are doing to me. Very bad management. I am not pleased at all with what they are saying.

Sincerely,

***** Figueroa
Business Response
Date: 04/15/2025
To address the customer's concern regarding new products.
Ross stores only sell brand new merchandise. We are a discount retail store and do not carry used/alter/worn merchandise.
We apologize if the customer is not satisfied with our return policy, we do have this policy in place to ensure everything we sell to our customer is returned in a new condition. For additional information regarding our return policy. Please go to **************************
Thanks again,
**** Hibbs
Customer Answer
Date: 04/16/2025

Complaint: 23182675

I am rejecting this response because:
I don't agree with what they are saying period. That all lies from them.
Sincerely,

***** ********
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Ross Dress for Less for selling a product containing illegal drugs, which I purchased from their store on February 20, 2025.On March 16, 2025, I asked my 7-year-old daughter to put our snacks in the backpack I had purchased from ****. While doing so, she discovered a black cloth sunglasses case inside the backpack. She asked me what it was for, and when I investigated, I found that it contained a bag of illegal drugs wrapped in plastic.I am extremely concerned and distressed about this incident, as my daughter could have easily opened the plastic, mistaking it for something edible like rock candy, and ingested the drugs. The potential consequences for her were life-threatening, and it is purely by chance that the drugs were discovered before any harm could occur. Moreover, I have unknowingly carried this backpack into public places, including Disneyland, and into my place of employment for over a month, putting my family and myself at risk of legal repercussions or contamination from the drugs.I immediately took steps to secure the sunglasses case and prevent any access to the drugs, but I was left with no guidance from **** on how to safely dispose of the drugs.The issues I wish to address are:Product Safety Failure: **** failed to ensure the safety and proper inspection of the backpack, allowing drugs to be hidden in the product sold to me.Risk to Public Safety: My child was put at risk of ingesting these drugs, and I was unknowingly carrying them into public spaces, including Disneyland and my workplace.Failure to Respond Appropriately: After reaching out to **** customer service, I received an inadequate response, and they did not offer any helpful guidance on how to safely dispose of the drugs or resolve the issue.
Business Response
Date: 04/30/2025
Dear Ms. *************** youve been corresponding with Ross Stores directly regarding your allegations, we have requested proof of purchase of the backpack by form of receipt and specific proof/evidence that someone at **** put the drugs in the backpack.

As you have yet to provided purchase receipt or specific proof or evidence requested, we have noted our internal case CS0430721 and are closing the case at this time.

Additionally, we are unable to advise you how to handle disposing illegal drugs in your possession.

Thanks kindly,

**** Hibbs
Customer Answer
Date: 04/30/2025

Complaint: 23183513
I am in receipt of your response dated April 30, 2025, regarding Case No. CS0430721. I am disappointedbut not surprisedby Rosss continued failure to acknowledge the seriousness of this matter and your companys unwillingness to take accountability.

To reiterate: I purchased the backpack in question from Ross Dress for Less at *****************************, on February 20, 2025. I have provided the date, store location, and product description multiple timesfacts which are consistent across all my written correspondence. Your statement that I have yet to provide a purchase receipt or specific proof or evidence requested is false. I have sent five emails to **** (on April 1, 4, 9, and 18, and via the website in March), none of which have received a meaningful response beyond the dismissive message from **** **** on April 1.

No one has previously asked for a receipt until your BBB response. As you are well aware, most customers do not retain printed receipts for inexpensive retail items purchased months ago. That does not diminish the severity of this incident nor Rosss obligation to ensure the safety of its products.

The burden of proof that drugs were not present in your merchandise before it reached consumers lies with ****, not me. Your continued focus on requiring me to prove that a **** employee placed the drugs in the backpack is a deflection and not the legal standard under California product liability law.

The facts remain:

-I purchased a backpack from ****.
-My 7-year-old daughter discovered illegal drugs in itwhich the ************************************ has now confirmed is methamphetamine.
-I carried the bag for nearly a month into public places and my workplace, unknowingly at risk of arrest, contamination, or worse.
-**** has offered no meaningful support, guidance, apology, or investigation beyond dismissive emails.

I sent a certified demand letter to your legal department and ************** on April 28th outlining the facts, applicable legal claims, and a deadline for resolution. If **** does not reopen this case and respond with a satisfactory outcome by May 12 2025, I will be pursuing legal action without further notice.

Sincerely,
******* ****
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************** Nice **** location, clean and organized with ample space to shop. While some of its staff members tend to compose themselves professionally and kindly in my experiences over time, the young girl working the register after 4:00pm on 3/31/25 was incredibly rude to me. My mother and I approached her counter together for checkout she was kind to Mom in our time here, and cold with me. I barely said a word throughout Moms transaction, I only helped her load/unload, and Cashier did nothing but shoot me random dirty looks from start to finish. Upon bringing up the one general store question I did ask Cashier, she looked at me as if she were ****** off and answered short/snappy. She happily checked Mom out afterwards, still shooting her looks when she could, and then took the opportunity to rudely (almost forcefully) hand me the receipt for this transaction that wasnt mine to begin with. It was an oddly disrespectful experience, a random experience. I definitely dont know this person, and I dont understand why I was on the receiving end of what seemed like a strangers personal attack. I generally dont see stressed-out/busy **** mgrs all that concerned when it comes to noting (much less addressing) customer concerns regarding employees. That said, Id like my testimonial here to be recorded by **** leaders. Considering I no longer have my receipt to complete a store survey, Id like my testimonial to be passed down the ladder as store feedback for their staffs improvement.
Business Response
Date: 04/03/2025
Dear ***** *****,

Thank you for taking the time to bring this matter to our attention.
On behalf of Ross Stores, I apologize for your recent shopping experience at our store.
Your comments have been sent to our District Manager, who will address this situation with the store management team. Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
Thanks for sharing your experience with us so we can make it better!

Sincerely,
*** ********
Customer Service
**************
CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
Case number : CS0431067
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress at the **** store on 3/26/2025 and charged it on my credit card. When I got home I realized I had a store merchandise credit that I could have used. I took the dress back to the same store the next day on 3/27/25. I wanted to return the dress and have the credit back to my credit card and purchase the dress with the **** merchandise store credit. I was told by the cashier they can not do this. I can not rebuy the dress with the **** credit. I would like to use my **** store merchandise credit i have and was issued by ****.
Business Response
Date: 04/01/2025
Dear ******* *******,

Thank you for taking the time to write our office. Returned merchandise must be processed back into inventory before it can be resold. This helps to verify new markdown prices or recalled merchandise.

We value your business and we hope you will continue to shop for great bargains at ****.

Sincerely,
SUZY GASCA
Customer Service
**************
CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
Case number : CS0430074

Ref:MSG33488826
Customer Answer
Date: 04/01/2025

Complaint: 23126793

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The **** store in ********* - is not functional. I had to leave the check out line after waiting a whole hour, with only one cashier working (and multiple 4 or 5 other employees just milling around the store and randomly walking behind registers than walking away, despite the line.Literally nobody who works here cared if customers were even able to buy things at this store. I was unable to purchase anything today, abandoning my cart because there was no way to check out. There were a pile of other abandoned carts were carts and abandoned merchandise by the front of the line, where other people did the same. After waiting in line for 58 minutes, one person on register, painstakingly slow. This store needs to be shut down if they cannot even operate as a store - they need to have people on register at all times if more than 3 people are in line, thats basic retail management 101. However they just do not care whether or not you have a good experience here, much less whether they can complete sales. How is it even ok for a store to be losing at least 30 customers an hour (about how many walked out while I was waiting, throwing down their merchandise and leaving. So not only are they not making sales, the store is a literal mess and there were things all over the floor, trip hazards, ways people could get hurt, and zero employees working (several were just wandering around the store aimlessly). If a store cannot complete sales, is there a way to escalate consumer complaints? Is there ANYONE in this corporation that cares how bad it is? Do they know and just arent doing anything? Whomever is in charge of sales numbers for this store needs to know how incompetent the management is and how many sales the store lost just TODAY as a result. If anyone even cares, which it seems like they do not.
Business Response
Date: 04/01/2025
Dear ***** **********,

Thank you for taking the time to bring this matter to our attention.
On behalf of Ross Stores, I apologize for the long lines you experienced in our store.

Your e-mail has been forwarded to the District Manager over this location, who will address this situation with the store management team.

Thanks for sharing your experience with us so we can make it better!

Sincerely,
*** ********
Customer Service
**************
CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
Case number : CS0430632
Customer Answer
Date: 04/02/2025

Complaint: 23120023

I am rejecting this response because:
If someone has an experience in a store where you walk in to BUY something and are unable to complete a purchase due to the staffing problems and poor management, at least the business should offer a discount or coupon or SOMETHING nice back to the customer. "Forwarding to a regional manager" is not going to make this situation any better, and does not say ANYTHING about what will be done to make it so that customers are actually ABLE to walk into your **** store, pick up something, take it to the register and complete a purchase -- this should be the **** of your retail business, to make sales. I abandoned about $100 worth of merchandise after waiting almost an hour, for ONE cashier to work very very slowly through a full line of about 30 customers waiting, wrapping around the line corral. You made it IMPOSSIBLE to get sales in that store.
If you wanted a customer that was about to spend money to come BACK to the store, you should be offering at LEAST a small coupon or discount. This is basic customer service. If someone has such a problem in your store that they cannot even make a purchase because of the poor operations of your store, incompetent management who are incapable of calling other cashiers to the front of the store, multiple employees just milling around the store doing nothing while one ****** was trying to work the line. People with over 30 items, full carts, and the cashier struggling to ring up these items one at a time and remove electronic tags and such, while multiple people kept throwing down items in the line area and leaving the store. Someone needs to take actual responsibility for this experience and recognize that if a customer walks into a store and cannot make a purchase - YOUR COMPANY IS FAILING. And if your company is failing in such a way that this store cannot complete sales (people are throwing down $100+ purchases all over the floor and leaving), then maybe admitting it and offering SOMETHING - ANYTHING to the customer that had a terrible experience -- this is just basic customer service.
At this point I don't think you could pay me to go back to a **** store in **************. In ********** they were all fine and I had a great experience shopping there. In **, they don't have register technology that has been updated since 1988, they don't have a manager putting people on register at appropriate times, there is merchandise all over the floors and the store looks like a tornado hit it (ALL of the Ross stores here are really this bad). What is that? Why is your company SO BAD? Why are your stores falling apart? Why don't you have enough cashiers if you don't have equipment that runs fast enough for one cashier to ring people up at a reasonable speed? What is going on and do you even CARE if people shop at ****?
The unprofessional "we will forward to a regional manager" message says NOTHING and does NOTHING to fix the issue. These stores cannot even perform the one function of a store - sell people merchandise. If you cannot make sales, you should not be in business at all and need to close all these stores in **. This kind of "forward to the regional manager assistant to the manager who might do something and might not" is a terrible response to as customer having a terrible experience (and your staff being too incompetent to complete MULTIPLE sales in that one hour, there were at least 8 other customers that left the line in the time that I was waiting there for the same reason, leaving upset and mad. I even saw one person throw a $5 bill on the floor and WALK OUT of the store with merchandise in hand and nobody cared). So..... act like you care. A little bit. Slightly. Provide a SINCERE apology with a discount or coupon or something that SHOWS the customer that you realize this is a problem. This is very very very basic customer service 101 stuff -- I run a retail operation and would FIRE every single person working if there were reports of customers not even being able to get to the register and complete a purchase.
I've wasted too much of my time on this already. This was an insulting response and it means nothing. Clearly **** doesn't care.

Sincerely,

***** **********
Business Response
Date: 04/02/2025
Unfortunately we do not compensate or offer coupons. We have addressed the situation and are doing our best to staff our stores.

We appreciate your business and hope you continue to shop with ****.

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Ross Stores Inc is NOT a BBB Accredited Business.