Complaints

This profile includes complaints for Ross Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ross Stores Inc has 315 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ross Stores Inc

  5130 Hacienda Dr. Dept. 9455 Dublin, CA 94568

• 

  Ross Stores Inc

  2300 16th St Suite 265 San Francisco, CA 94103

• 

  Ross Stores

  1631 Del Prado Blvd S Cape Coral, FL 33990-6739

• 

  Ross Stores Inc

  3043 W. Shaw Fresno, CA 93711

• 

  Ross Stores, Inc

  3615 South Florida Avenue Lakeland, FL 33803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have complained about the **** store in ***********. Im not the only one that has a problem with this. Its real hard to look through the clothing because they have them stacked on top of a bottom rack and if you are a short person you cant reach to even get it down. Ill start shopping mainly at ****** down the road. Thank you for your time ****

  Business Response

  Date: 11/08/2024

  Thank you for taking the time to bring this matter to our attention at ****.
  
  I would like to apologize for the condition in which you found our store. 
  
  Your comments have been sent to our District Manager who will address this situation with the store management team. 
  
  Thanks for sharing your experience with us so we can make it better!

• Initial Complaint

  Date:11/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autogenerated email following multiple applications, even tough i had an interview "Thank you for your interest in Ross Stores****** After careful consideration, we regret to inform you that we have decided to pursue other candidates whose experience and qualifications more closely match our position requirements. We will retain your candidate file in our database and may inform you of job openings that match your profile if you selected this option. We also invite you to visit the Career Section on our Web site regularly. We thank you for your interest in our opportunities and wish you all the best of luck in your job search. Best regards, *************** Ross Stores, Inc."This email was sent 1 minute after submitting the application I am unable to work for **** due to this, because there is 0 paper applications, i filled detailed work experiance and everything.

  Business Response

  Date: 11/07/2024

  Dear ****** *******,
  
  Thank you for applying at ****.
  
  We appreciate you contacting us and will review your application within 5-7 business days of receipt.  Upon review of your application, if your current experience aligns with the skill set we are seeking for the role you've applied to, we will contact you for a phone interview.  If not, we will keep you in mind for opportunities that present in the future.  Unfortunately, due to the number of applications we receive, we are not able to verify receipt of applications.
  
  Thank you for your interest in Ross Stores.
  
  Sincerely,
  IRA BIRDWELL 
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was checking out in the ****************. I was disgusted with how a member of management treated a cashier. The managers name was ****** and the cashiers name was *****. ****** walked up out of no where and just started yelling at her for a reason that I cant not remember. All while I was standing right in from of her. No customer should have to see that, no should an employee that she manages be treated in the way she was treated. As long as that manager is still there and is treating people that way I will not return to that store for the sole reason of knowing that managers are treating staff like garbage.

  Business Response

  Date: 11/07/2024

  Dear ******** ****
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store.
  Your comments have been sent to our District Manager, who will address this situation with the store management team.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0404329

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *NOTE: BE ADVISED THAT I WILL REPORT THIS INCIDENT TO THE WI ATTORNEY GENERAL IF **** DOESN'T REMEDY THE MATTER TO MY SATISFACTION WITHIN 5 BUSINESS DAYS.*On 9/28/24, I made $200+ purchase at ************************* in **. Once home, I realized that one of the items, a face wash, had already been used. There was also a box of soap that didn't smell nice, so I decided to return these 2 items. On 10/23/24, I visited the ****************** at *************** After waiting in line, I requested a refund & provided the receipt. The cashier called *******, who claimed to be the Assistant Manager. He instructed the cashier to issue me a store credit. I questioned the store credit: I returned the items in less than 30 days along with the original receipt. Then ******* told me to return the items to the store I purchased them from. Neither of these Ross stores are close to me: The Capitol Drive store is 19 miles from me and the *********** store is 14 miles from me.After I read the return policy on the receipt, I commented to ******* that he wasn't in adherence with ****' return policy. I asked to speak with a manager. He said the manager wasn't there and he refused to give me the manager's information. He told me to report it to corporate. It is unacceptable that ******* refused to refund me. I drove 14 miles to return these items. His non-compliance with ****** return policy way an abuse of authority which maybe due to discriminatory reasons. I won't be able to return to a **** store again within 30 days of the original purchase. I am still requesting a full refund as I attempted to return these items with receipt within the 30 days when ******* refused to adhere to ****' policy.Keep in mind that I'd spent $200+ at ****; clearly there is no reason for me to falsify my refund request.I am requesting: (a) Full refund (b) A $100 **** gift card for the ***************************** ******* caused (c) A public apology from ******* I look forward to your reply. Thanks

  Business Response

  Date: 10/28/2024

  
  
  Dear ******* ******,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store regarding a refund.
  Your comments have been sent to our District Manager, who will address this situation with the store management team and follow up with you.  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0402592
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to **** store located at ************************* today October 24th, 2024 to make a return of a dog leash that I had just purchased. I unfortunately could not find my receipt and asked for a credit to get a larger leash as it didnt fit my dog. The woman named ****** started acting very rude. She looked like she was unhappy already. She said she was not going to provide credit for the item with no receipt. I then told her I had returned items in the past with no receipt for credit without a problem and she just got more rude. I asked for the manager and she said she was the manager but I dont believe that.because most managers comb their hair and do not go to work in sweats. She did not call the manager. There is a disconnect within managers and employees at this store location or there needs to be better training. They are not respecting their own return policy. I then drove to another **** to ask for the credit again & got a better leash. They should compensate customers for their incompetence. They have no email address to file a complaint and no clear phone number for complaints. I dont think I will be shopping there anymore. I try to avoid this type business ethic.

  Business Response

  Date: 10/25/2024

  Dear ******** ****,
  
  First of all, my apologies for the problems you experienced with the item purchased. You can return the item to your nearest **** location with the receipt and tag for the article. If the product is defective, ask to speak to the manager on duty as they will need to assist with a defective return to see if it is acceptable per our return/exchange policy.
  
  For more information regarding our return/exchange policy, please visit our website at ******************************.
  
  We appreciate your business and hope youll find all your treasures at Ross Stores.
  
  Sincerely,
  *** ********
  Customer Service
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0402199

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned sheets in new unopened condition within the 30 day return policy of ****.I had received a new debit bank card from my bank with a different number, but it is the same bank account.Their machine and the manager refused to refund my merchandise because it was a different number. People get new CC numbers all the time when lost or stolen. The manager should have been able to refund the money. I had a return at ********* the same day and had no problems. **** should empower their employees to make a sound decision. I do not wish to shop at this store again and demand my refund back.

  Business Response

  Date: 10/22/2024

  Dear ***** ********,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store regarding a return.  Please let us know which location so I may send this to our District Manager, who will address this situation with the store management team and follow up with you. 
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)

  Business Response

  Date: 11/08/2024

  Dear ***** ********,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store regarding a return.  Please let us know which location so I may send this to our District Manager, who will address this situation with the store management team and follow up with you. 
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22455093
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with my recent shopping experience at Ross Dress For Less. I arrived at 9:00 PM, an hour before the store's closing time, with the intention of completing all of my shopping before closing. However, I was continuously approached by employees every 10 minutes starting at 9:10 PM, reminding me of the store's closing time. This constant reminder made me feel rushed and uncomfortable throughout my entire shopping trip. It was unnecessary and completely ruined my shopping experience. I hope that in the future, your employees can respect customers' time and allow them to shop without feeling pressured or rushed.

  Business Response

  Date: 10/14/2024

  Dear ***** Klik,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store.  Please let me know which location this occurred in so I may sent to our District Manager, who will address this situation with the store management team. 
  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday
  

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My is **** ***** i opened a new credit card and I went to use it for my first time.When to the store to use my credit card you're supposed to get 20% off first time shopping the. Y refused to give me the 20% off.I call customer services they tell me they were gonna help me out, and I still waiting i feel it's a scammer for you to open a credit card

  Business Response

  Date: 10/07/2024

  If
  you are having trouble with your Ross credit card, you should contact
  Comenity Capital Bank by logging into the Account Center page.
  You can also contact the phone number on the back of
  your card:
  Ross Credit Card: 1-800-440-5215
  Ross Mastercard: 1-866-743-3660
  You can sign into Account Center to chat with an
  associate or send a message through Secure Message Center.
  How can I see my transaction details and
  credit balance?

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to your Midtown store in ************* and the supervisor advised me that I was unable to return bras that I purchased on the 10th with a receipt (receipt #****-04-1060-4254-7) and all the originals tags are on the item. Advising I would like a return and was advised that **** does not accept this type of item and its non refundable or returnable. I viewed the back of the receipt and your website and it advises other wise, as long as it has original tickets attached which mine does. I would like to launch a FORMAL COMPLAINT due to the inconvenience and misinformation provided by someone in your management team. I had to leave with the item and have to inconvenience myself and attempt to return at another store. Please contact me as soon as possible.

  Business Response

  Date: 09/16/2024

  Dear ******** *******,
  
  Thank you for taking the time to bring this matter to our attention. 
  On behalf of Ross Stores, I apologize for your recent shopping experience at our store regarding a return.
  Your comments have been sent to our District Manager, who will address this situation with the store management team and follow up with you. 
  Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.
  Thanks for sharing your experience with us so we can make it better!
  
  Sincerely, 
  *** ********
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0395173

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased something with my *** card through my phone. I went to the **** on rainstorm in ************************ and it will not accept me doing a return using my phone. They stayed. I need the *** card and put the pin. Did all that at the time of purchase so I should be able to do all that at the time of return. I am disabled and finally got out of the house to return back to **** and they would not accept it. They gave me a number to call to complain, which was the store number to which all the employees hung up the phone and didnt resolve the issue. If you purchase something through your phone with your pin, you should be able to return it through your phone with a pin this store does not do that, and that needs to be fixed.

  Business Response

  Date: 09/10/2024

  Dear *************************,
  
  Thank you for taking the time to write our office. Below is a copy of our return/exchange policy.
  Our return policy is printed on the reverse side of the register receipt, posted at each register and is detailed on our website www.rossstores.com
  
  If we can assist further, please call our customer service number below.
  
  Return/Exchange Policy:
  Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.
  Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.
  A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
  Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.
  Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.
  Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price.
  Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.
  Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.
  Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.
  
  We value your business and we hope you will continue to shop for great bargains at ****.
  
  Sincerely,
  ********************;
  Customer Service
  **************
  CS Hours: Monday thru Friday (6 am PT - 6 pm PT)
  Case number : CS0394295

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22245326
  
  I am rejecting this response because: I had my receipt and asked for it to be refunded to card used. It states no where in their policies that u need card physically with you. Im disabled and shouldnt have to go back and forth to get $$ I spent on a item that is returnable with all tags attached 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/12/2024

  Our system requires your card for payment back to your account.

   

   

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22245326
  
  I am rejecting this response because: I paid with atm which is cash I should be able to get cash back no problems and if I pay by Apple Pay system should accept the card through Apple Pay u are in ************** literally there is no excuses to not have updated system in mtn view/**************;
  
  Sincerely,
  
  *************************