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Business Profile

Food Wholesalers

Challenge Dairy Products, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The butter I bought was under filled. About 1/2 full

    Business Response

    Date: 08/07/2024

    I have already been in contact with the consumer and have sent the consumer replacement product coupons.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday November 24,2022 I was cooking my thanksgiving dinner and I was going to make some Mac and cheese. I starting melting my butter and as the butter was melting I noticed a clump as I go to pick it out I noticed it was a human tooth. Disgusted I through away the butter. Now it being thanksgiving weekend I waited to call the corporate office at ************* On Monday the 28th. No one answered so I left a message and still have not gotten a call back. This is totally gross and unacceptable. I dont know if some one through a tooth to dispose of evidence or just to be twisted. I also called another number and still have not heard back. As a business you want your customers to be able to have quality products. This is unacceptable and gross

    Business Response

    Date: 12/13/2022

    Please see the attached.

    Customer Answer

    Date: 12/14/2022

     
    Complaint: 18471985

    I am rejecting this response because: the following information that they provided is not true I never received an email from the lady that is claiming to have asked for information I did receive a call from her to email her pictures but never got an email 


    Sincerely,

    *********************************

    Business Response

    Date: 01/09/2023

    Please see the attached.

    Customer Answer

    Date: 01/10/2023

     
    Complaint: 18471985

    I am rejecting this response because:so far they claim to have reached out numerous times but I have called several times and they always say someone will call me back and they dont. So far they just sent me a Coupon for a free butter but that doesnt change the outcome my daughter hasnt been eating since the incident and has been traumatized in finding foreign objects in her food now 

    Sincerely,

    *********************************

Challenge Dairy Products, Inc. is BBB Accredited.

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