Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a complaint about Big O Tires and their ******** rebate promotion. On February 3rd, I bought four ******** tires at the *********** in ******. I was told about a rebate promotion, and I filled out the form, mailed it with my original receipt, and sent it to Big O.Over a month has passed, and I haven't heard anything about my rebate. I've called and emailed Big O customer service multiple times. They transferred me to the rebate department, but they couldnt find my submission or confirm any promotion for February. After that, I was sent back to customer service, and no one has been able to help ***** this point, I feel the promotion is not being honored, and I am frustrated with the lack of response. I would appreciate your help in resolving this matter.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, I took my 2018 Mustang EcoBoost Premium into the ****** Big O Tires for new calipers and brake pads. I was called and told the work was done and to come pick up my car. I paid my bill and picked up my car. The following day Big O called me and told me that they were "staring" at my calipers and went on to say they installed the wrong calipers.They insisted that I bring my car back the next day to have the correct calipers etc put on my car. I did as instructed. About two + months ago, my brakes bled all over my rear wheels, I was unable to drive my car and the fluid destroyed my rims. I took my car back to CarMax to go through the warranty to have my car repaired and the brakes fixed properly. It is evident that Big O in ****** did not install the calipers correctly. This has caused my car to be unavailable to drive for over a month and having to have two new rear rims put on my car. I believe Big O in ****** is responsible for the financial encumbrance of the initial $1200 paid for their service and the cost of my 2 rims @ $700 each, due to their error. Please contact me as soon as possible to resolve this issue. Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Big O Tires for an oil change and tire rotation. I gave them 2 5 quart jugs. My car takes 6.9 quarts. When I got the car back I only saw 1 quart left over. On the drive back home and let the computer update the info. When it updated it was 1/4 below the max ***** I stopped on the street to check the tire rotation which they also didn't do. I drove back to Big O and they told me the employee actually put 7.5 quarts in. 6.9 quarts hits the max **** every time then why doesn't 7.5 quarts? They said drive around, sometimes it takes time for the computer to "read right".I was back home 10 minutes later, I got ready to rotate my own tires and that is when I discovered the major damage to the bottom of the front bumper. I drove back immediately. I got there and had a conversation with the employee that's been helping me outside the store and away from other customers. He acknowledged the problem and got the store manager to address the problem. The store manager also acknowledged the problem and told me to get him an estimate of the damage. I was ok with this since they are taking responsibility.I got back home to do the tire rotation and to check the extent of the damage. As I was about to start I got a phone call from the store manager. He talked to his employee that worked on my car and said the damage was already there. Since his employee said "it was already there", he is NOT taking any responsibility of the damages. I asked him if he expects all his customers to take pictures of their own car before having work done by them. His answer was, "I guess so".This was the same store manager that denied responsibility of his employees damaging my one of my wheels 3 years ago. The damaged wheel is how I figure out if they have rotated my tires on my visits. I can say they failed to rotate my tires on a few occasions and it's because of their negligence that I know this. They need to be held accountable for their actions. My insurance is now involved.