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Business Profile

Games

Retro Gaming House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from the Retro gaming house through thier website. The product was the the GT king emulator for the price of $331.55. I recieved it about a month later than I should of. And when I recieved the product I found it to be very defective. It was not user friendly at all. I tried asking for help from thier company by calling and emailing them. I only recieved an email with vauge instructions on how to fix the problem (which didnt help at all). So I tried calling and emailing them again about getting a refund. And I just recieved an email stating that they guarenteed thier product as "user friendly" which it was not at all. So I got tired of arguing with them about how thier product and how it was not user friendly at all and told them I sent the product back to them and demanded a refunded. I sent it as certified mail and they recieved it at 11:48 am on oct. 17, 2022. And now they refuse to process my refund. I'm very tired of emailing this company back and forth and need help getting my money back for thier defective product.

    Thier address:
    Retro Gaming House
    ***** ********* drive
    ********, CA *****

    Phone number- ###-###-####

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a well over $300.00 gaming emulator from this company and upon receipt of the system that has well over 8,000 games on it of the 40+ games ive actually attempted to play i can play 6 games total. I reached out to the company and was pretty much informed “this happens” i have all of the emails between us and im basically told to deal with it. Save your money and please stay away from these scammers! As you can see by the emails they didnt respond to absolutely anything after july 23rd until i had to reach out to them again. They do not care about the customers its just a way for these hacks to make money

Retro Gaming House is NOT a BBB Accredited Business.

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