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Business Profile

Auto Repairs

Aamco Transmissions of El Cajon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my Prius in to have a problem noise diagnosed. The owner ********************* the noise. **** told myself and my husband that it was not the tires or wheel bearing after he took the car apart. He indicated in writing that it needed a new transmission (approx $8000 for a new transmission). This sounded odd to me since the car only has ****** miles and ******s are quality cars. **** from Aamco gave me a false and misleading diagnosis. I contacted 2 other companies ********* where I bought the Prius and ********* about the noise) both companies said it was a ********** issue that was plainly visible and obvious. I immediately asked **** at Aamco for my car back. He refused unless I paid him $372 for the diagnosis even though I had 2 other reputable and honest companies explain in writing it was just a visible and obvious tire issue. I gave him my credit card because he held my car hostage. I only paid him because he refused to return my keys otherwise. He not only misdiagnosed the car problem to try to upsell me on a NOT needed transmision but he also charged me $372 for his mistake. I told him multiple times I wanted a refund and that he made a mistake. He hung up on me. ********* ultimately replaced the tire and it was a minor issue. I have it in writing from ********* and ****** that it was a tire issue. It was never the transmission. I am also disputing the charge with my credit card company against him

Aamco Transmissions of El Cajon is NOT a BBB Accredited Business.

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