We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CBD Products

Oros CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16th, 2023 I ordered 5 bottles of CBD gummies from this company for a total of $215.68. It was order # ******. I received the order on April 21st 2023. Immediately upon receipt I decided I wanted to return the item as I made the purchase as an impulse and couldn't afford it. The return was **** tracking # **********************. I shipped it to the address on the website for returns: **********************************************************. After I didn't get a credit for the return I started calling the customer service phone number on the website: ************. I spoke with two different people who both insisted I sent the package to the wrong address and they could not do anything. They kept insisting I needed to send the package to PO Box ******, ***** ** *****. I explained that I sent the package to the Returns address on their website which also appears to be their offices. When I asked for a manager, I was told they were in meetings. One of those customer service people offered to send me a 50% refund but could only send it to the debit card I had originally used which had to be cancelled due to a security breach. So that offer was not a resolution. I would like a full refund BY CHECK OR ELECTRONIC TRANSFER (ACH) since the debit card is no longer working.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered {**** 1000MG Gummies - 5 Bottles order #******} and {**** 1000MG CBD Oil, **** 1000MG CBD Cream order #******} for a total of $303.92 from oroscbd.com. However, upon receipt, I never opened the package and after about a week I returned the entire package unopened as a Return To Sender Please Refund via **** (Tracking #**********************) to PO BOX ****** *****, ** *****. The address is the return address for a clone company called NalaLabs (compare oroscbd.com and nalalabs.com). I have called the contact number *************) in the order emails multiple times, first to inform that I was returning and then after waiting more than the required 10 business days, asking why I have not received a full refund to the card used to purchase. As of today, 5/5/2023, 15 business days after product was returned to company, verified by tracking #, I have not yet received a refund.

Oros CBD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.