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Business Profile

Gates

House Of Automation Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this company to come in and just give a quote to repair/upgrade our automatic system they came on 11/11 wihtout any notice in advance. . The service tech did NOT repair anything, took almost a month to get email them 12/6 and it was an invoice $1047.25 stated they repaired it and left the gate in working order. Total fabrication. I responded with this email:I left a message to have someone call me regarding this invoice. The invoice is not correct, it should be an estimate not an invoice. Nothing was repaired that day, it was purely troubleshooting. The gate was broken and remained broken ; I hired a master welder to fix the gate. . I requested a quote to add the sensor and add a new entrance box but I may only choose to add the sensor at this point.What is the $180 admin Fee?I was told that if I booked the job then the service call would be credited. ******************* does not own this property and needs to remove from system per my initial call when I set up our **********/8 I received another invoice that was not correct for $787. .12. Also totally incorrect ************ is either totally inept and/or criminal. I called several times sent so many emails and NOT one time did anyone call me to discuss. I will not do business with this company and certainly won't contract a new automatic system $15,000 system but they need to be reprimanded. I warned them I was reporting them and still no one called me. I have spent so many hours responding to them that if I billed them for my time it would be thousands. I even copied the service department and NOTHING. I feel they routinely bill property manager with inflated invoices/bogus and most managers would pay. Given they did nothing here the invoice was flagged.I am considering reporting them to the state licensing board as well.

House Of Automation Inc is NOT a BBB Accredited Business.

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