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Business Profile

Heating and Air Conditioning

Eli's Heating & Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024 this company came out and agreed to replace my compressor. They did not say anything about there might be an incompatibility with the rest of the system. You would think they would research that beforehand. So the ** started acting up in June, and there was a heat wave, and I couldnt get a hold of Their office after hours. This was a Saturday. So I looked up individual names to try to leave a message that this was an emergency. when they called me back the next day, they were mean and furious. I was polite and apologized. I asked for help. Instead I had to go with another HV** company. The next company insists that the installed compressor is incompatible with my system, something that this company never mentioned could happen. I never even saw them check my system. When I asked them what they were going to do about the situation, they were again mean, flippant, and completely unprofessional. They hurled insults about how they did the right thing, and the other company didnt know what they were doing, and to leave them alone, and that they werent going to do anything about the problem. This is all after I kindly apologized to them. Now, besides the $8000 that the compressor cost, I will have to call another company and pay up to another $10,000 to rectify this problem. They are the worst company I have ever dealt with.

Eli's Heating & Air is NOT a BBB Accredited Business.

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