Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just having a challenging time getting in contact with ***. My 2020 taxes were filed, and later a 1040X was sent to adjust the filing status for State and Federal. ******** was approved rather quickly but Federal has been at a standstill. I have emailed *** a dozen times to see if she can help me track down if anything is wrong as this is starting to affect my government employment as I have had to declare this on several employment forms and background checks with investigators. There has been seemingly no movement on the Federal amendment from the *** perspective, no idea if they accepted my amended return or not, but it was sent in months ago. I would like *** to follow-up with the *** to find out the status, as the Failure to Pay Penalty and Interest keeps rising. I did not want to have to reach out to the BBB but it has come to this point as it is affecting my livelyhood and potentially my employment. *** has been great, and I feel like she is just ****** overburdened with customers.

  

  Business Response

  Date: 09/06/2022

  I have had a great deal of difficulty as have the general public in reaching the *** to discuss matters pertaining to tax questions.  Finally after months of attempting to obtain answers, I was able to reach an *** agent who told me they do not have a record of receiving the amendment which was mailed some time ago.

  The *** recommended mailing it again - most likely this return was one of the many paper returns that were destroyed by the ***.  We can not efile this return because of the nature of the amendment.

  I understand ************************ concerns and I know he is aware I do answer his emails when he forwards his questions - this has been tough only because the *** simply is understaffed and does not even answer their phones.  I have mailed letters but to my knowledge ******************** has yet to receive answer which is also a common issue with the ***.  We are not overburdened with customers - the *** is overburdened with customers.  We are working with the *** on a daily basis attempting to obtain information and resolution to issues.

  I will forward another copy of the amendment to ******************** to resign and send to the *** which is the only option at this time.

  I appreciate all of my clients including ************************ patience as the *** play catch up with the hiring of new agents which will hopefully solve this issue.

  Regards,

   

  *******************