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Business Profile

Newspaper

Calexico Chronicle newspaper

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the pandemic, my subscription to my hometown paper lapsed & no one was in the office( I was told) to remind subscribers that their subscription were going to end. So a few months went by *** realized that *********** sister had not been getting our newspapers.I phoned multiple times & was able to talk to *************************( I believe that is her last name). She said they were having trouble with the post office. I had sent a check for a two-year ***************** sister had sent in a check for one year. My check was for about $82. My check cleared the bank. I received 5 issues, all on the same day of August 12, 2021. I have never received any more, despite multiple **************** left to *****************, & lastly to *****. On June 8,2022 I spoke to ***** who said she would tell ********* about the problem. My messages over the last year were rarely if ever answered.I know that the Holtville Tribune is on-line but I like reading the newspaper in my ***** *** paid for a two-year subscription.I am appalled at the way this company is run. If they would tell me what the problems are & try to rectify those problems, I would be more patient. I think I have been more than patient as it is. I would call every few weeks, & get no response, then I started calling every two months or so because I had other things to do. I live 5 hours away. I even once went by the office in El Centro but there was a note on the door saying to call the same number I have been calling over the last two years.Id like to know if I will ever receive my newspaper. If not, I think they should return my money. But I really prefer to receive the newspaper in the mail, like I have for 40+ years. I hope that the BBB can help me. If they cant help me, I hope there is someway to warn other people so their money is not taken under false pretenses.Thank you for reading this.Sincerely, ( I guess I will not sign this since you already have my info)

Calexico Chronicle newspaper is NOT a BBB Accredited Business.

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