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Business Profile

Storage

El Centro Self & RV Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have been trying to get in contact with the local manager for 2 months now with no luck to talk about my refund. I used to have 2 units at this storage and cancelled one of them back in December, I asked if anything else needed but no documents or information received and was told that it should be ok. After a few months I noted I was still been charged for both units, called the office number but the employee that should be there every day is barely answer and most likely never on site. The calls got redirected to a call center but I was always told that I need to call the local employee, so just keep trying to contact him. After a tons of tries, and the times I have been told that he needs to contact the Manager, after a few more tries I have been told that Manager will call me back which has not happened as this day, I have been calling the number but either no response, or forwarded to the call center on which they only tell the that they cant do anything from there and again, to call the local guy or visit the office which I have been trying but no luck on the all back from the manager.

El Centro Self & RV Storage LLC is NOT a BBB Accredited Business.

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