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Business Profile

Water Testing

Lw Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within the last 1 1/2 to 2 years, LW Inc has replaced multiple components to our air conditioning unit. This has costed us over $9000. For the past 2-3 months, our ** does not cool the house down under 83 degrees during the day or 78 degrees at night. For the past week, the ** has not worked at all. Our house is 95 degrees right now and has been this way for a week. I have tried calling the business and there is no answer. I have tried calling the owners personal phone and no answer. We had a second, third and fourth company come out at look at our ** and we were told that LW Inc installed used parts that don't match. All of this service has cost us an additional $800. The coils are installed backwards and the duct lines are pinched. All of the equipment in the attic needs to be replaced at a cost of $5000. We were told the person who installed the equipment with LW inc is not a licensed ** specialist. We would like to be reimbursed for the cost of the new equipment, since what LW Inc installed should still be under warranty, but they refuse to answer our calls. Because we have been without an ** for a week and the outside temps have been ******* degrees, it is dangerous to be in the house. I had to purchase a portable ** at a cost of $400 just to have one room cool enough to safely sleep in. WHAT CAN I DO? I AM DESPERATE!

Lw Inc is NOT a BBB Accredited Business.

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