Complaints

This profile includes complaints for Local Garage Door Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Local Garage Door Company has 5 locations, listed below.

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  Local Garage Door Company

  8050 Anastasia Way El Dorado Hills, CA 95762-3976

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  Local Garage Doors

  9932 Mesa Rim Rd San Diego, CA 92121

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  Local Garage Doors

  9932 Mesa Rim Rd San Diego, CA 92121

• 

  Local Garage Doors

  9932 Mesa Rim Rd San Diego, CA 92121

• 

  Local Garage Doors

  9932 Mesa Rim Rd San Diego, CA 92121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company on 8/20/2024 and the tech ***** came on 8/21/2024 to my property to replace the springs. I was quoted $475 for both springs on YELP. As I got the estimate, ***** told me $475 plus tax it turned out to be $515.38. I said it was fine. As he finished the job and I received the invoice two hours later. The invoice only listed contracted price $515.38. As I called the office to inquire the price breakdown. She said they need to add 8.5% travel fee. I told her I wasnt aware and it is not on the paper. Plus I was told the additional was for tax. I am requesting $40.38 credit back.

  Business Response

  Date: 08/22/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion regarding the final invoice for the spring replacement service performed by our technician, *****, on August 21, 2024.

  
  We understand that the additional charge for the travel fee was not communicated to you as clearly as it should have been. To honor your request and ensure your complete satisfaction, we have processed a refund of $40.38 to your credit card.

  
  We value your business and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us directly.
  Thank you for choosing Local Garage Doors.

  
  Best regards,
  ***********************
  President, Local Garage Doors

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Local Garage Doors to assist with a residential overhead door. The doors were installed in 2016. The technician said he adjusted a clamp on the upper gear. He opened the door without resetting the limits and bent the gear and upper rod. He apologized and said the door could no long be adjusted or corrected. He said he would contact his boss and correct the problem. We received an invoice from Local Garage Doors for $1095 to install a new garage door opener. When I contacted the manager, *******, she informed me that the technician said the door motor was ***** years old and could not be fixed. This was not the information the technician provided, nor is the information correct as the garage door was installed new in 2016. They offered no further assistance other than installing a new opener. There are two doors on the building. Installing a new motor meant two different door openers and two different remote controls. We contacted the manufacturer of the original opener (the one Local Garage Door damaged) and verified the original installation date. They sent a technician who confirmed the upper gear and gear rod were bent. The more was fully operational. The damage could not be repaired and a new opener was required. The cost for that installation was $2528.00. We are seeking reimbursement from Local Garage Doors for at least half the amount of the new installation. The technician and manager were both untruthful.

  Business Response

  Date: 04/21/2024

  We appreciate your recent communication regarding your experience with Local Garage Doors. We understand your concerns, and we regret any inconvenience or frustration this situation may have caused you.

  
  After carefully reviewing the details you provided, we would like to clarify that no work was performed on your property by our technicians, and no charges were incurred by you as a result of our services. As such, we respectfully disagree with the assertions made in your complaint to the Better Business Bureau.

  
  Our records indicate that ************** conducted a free assessment and provided a free estimate for the necessary repairs to your residential overhead door. However, it is important to note that no work was carried out, and no damage was caused to your motor during our assessment.

  We understand that you may have experienced difficulties with your garage door opener, and we sympathize with the inconvenience this has caused you. However, we would like to reiterate that our company did not perform any work on your property, nor did we collect any payment from you for services rendered because you hired another company to complete the work.

  
  While we are unable to provide any reimbursement or resolutions in this matter due to the absence of our involvement and a grand total of $0 collected, we encourage you to seek resolution with the appropriate parties involved in the installation and maintenance of your garage door opener.

  
  If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and appreciate the opportunity to address any misunderstandings.

  Customer Answer

  Date: 04/22/2024

  I am rejecting this response because: the technician opened the door without adjusting the limits. This resulted in a bent upper tie rod and gear making the door mechanism inoperative. The technician admitted to the fault at the time of the incident. The technician and manager both told me directly the following week that the motor was ***** years old and this was the reason for the problem. The opener was installed new in 2016. If the technician and manager were upfront and truthful and apologized for the issue we wouldnt have pursued the BBB. We had to replace the opener and are seeking assistance in the cost for that replacement. Local garage doors is at fault for damaging the original unit.
  

  Business Response

  Date: 04/22/2024

  Thank you for your response and for providing further details regarding your experience with Local Garage Doors. We understand your perspective and the frustration you *** have felt due to the issues with your garage door opener.

  
  However, after carefully reviewing the information you provided, we would like to reiterate that ************** did not perform any work on your property that could have caused damage to your garage door mechanism. Our records confirm that only a free assessment and estimate were provided, and no adjustments were made to your garage door limits or mechanisms.
  While we empathize with the inconvenience you experienced and understand your desire for resolution, we must emphasize that our company did not cause any damage to your garage door opener. We stand by the integrity of our technicians and the professionalism of our services.

  
  We regret any miscommunication or misunderstanding that *** have occurred during your interaction with ************** and manager. However, we maintain that our company is not responsible for the damage to your original unit.

  
  If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new garage door opener installed by this company. At the time of installation, our installer told us that the sensors were up to city code, and of course we believed him since he does this for a living. We later got a home inspection done and we were told it actually does not meet standards. I called Local Garage Doors and was told they would get a tech out right away. They did come, but the guy said since we're outside of our ******************************** $100. I told him this wasn't a warranty issue because the guy installed it incorrectly to begin with and gave us incorrect information. He told me I could take it up with his manager. So I called again, and the manager was extremely rude and kept cutting me off when I was talking. This is a very big safety concern for small children and could have resulted in DEATH in the worst case, so this is very serious. They're refusing to fix it. I would recommend looking into different companies that are honest and won't install your garage door openers incorrectly.

  Business Response

  Date: 08/15/2023

  Dear *********,

  
  We sincerely apologize for any inconvenience you have experienced with our services. We deeply value your safety and satisfaction, and we take your concerns seriously. We understand the gravity of the situation and would like to assure you that we have thoroughly addressed the issue.

  
  After receiving your complaint, we promptly dispatched a technician to assess the situation and rectify any discrepancies in the installation of your garage door opener. We have carefully reviewed the details of your case and want to assure you that the safety of our customers is of utmost importance to us.

  
  Upon our review, we have confirmed that the installation of the sensors did not meet the city's safety standards as initially indicated. This was an oversight on our part, and we take full responsibility for the misinformation provided during the installation process. We deeply regret any distress this may have caused you.

  
  In light of the circumstances, we have taken immediate action to correct the installation and bring it up to the required city code standards. We have also taken the liberty of waiving the service fee for the corrective measures, given the urgency and severity of the situation. Our top priority is to ensure the safety and well-being of your family, and we are committed to making things right.

  
  Regarding your experience with our staff, we sincerely apologize for any miscommunication or rudeness you encountered. We have addressed this matter internally and are taking steps to improve our customer service and communication skills to better serve our valued customers in the future.

  
  We truly appreciate your feedback, as it helps us identify areas for improvement and ensures that such issues do not recur. Your trust is important to us, and we are committed to regaining your confidence in our services.

  
  Once again, we apologize for any distress this situation may have caused you and your family. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly. We are here to help and ensure your complete satisfaction.

  
  Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.

  
  Sincerely,
  *********************** - Owner
  Local Garage Doors