Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted me 6 days remodel on ********** going on three months. Job is not complete, my shower still leaks. Threatened with lien on property when we've paid over ****** dollars , each bill has different amount on it. I've lost 2.Months work.

  

  Business Response

  Date: 06/20/2025

  
  

  Customer Answer

  Date: 06/27/2025

  I am rejecting this response because: I have attached my Rejection and Rebuttal document. However, I have 20 attachments that go with this document, but it appears your system will not allow for this many uploads. I uploaded the maximum of five documents. Also, I have emails that are formatted in the file type: msg as part of my attachments, which your system will not allow. To ensure you have my entire Rejection and Rebuttal with all supporting documents, I will hand deliver hard copies of the everything to your office.  
  

  

  Business Response

  Date: 07/06/2025

  To: Better Business Bureau ********************
  From: ***** *****, Vice President
  Mr. Handyman of Folsom
  Re: Response to Rebuttal Complaint ID ********
  Date: 07-04-2025
  Dear Better Business Bureau,
  Thank you again for the opportunity to respond to the continued rebuttal submitted by Miley *** ****** regarding Complaint ID ********.
  Clarifying Business Structure
  As previously stated, Mr. Handyman of Folsom is a franchisee of the national Mr. Handyman brand. In **********, franchise owners operate collectively as Vice Presidents of Mr. Handyman of California, a structure that has been in place for over two decades. The California license #****** is held by **** ******, the President of Mr. Handyman of **********,and all our operations comply with the states legal, bonding, and insurance requirements.
  Clear Pricing Structure Labor and Materials
  Before any work began, I gave Mr. ****** a clear and complete price breakdown consisting of two line items:
  A total price for labor, based on scope.
  A total price for materials, based on selections made by the client.
  These two figures added together became the full agreed-upon price of the job, which Mr. ****** accepted before any demolition or installation began.
  It is important to note that how we source materialswhether we pay more,less, or even nothingis our business decision. The customer is quoted a total materials cost based on their selections, approvals, and delivery/handling requirements. Whether we paid $10,000 and charged him $5,000, or paid $0 and charged $5,000, is irrelevant. That price was agreed upon upfront. There was full transparency regarding the estimated total, and at no point did Mr. ****** raise a concern about the quoteuntil after the project was well underway and nearly complete.
  If Mr. ****** had an issue with the pricing, he had every opportunity to decline our services before work commenced. Instead, he proceeded with the project and only began contesting pricing after significant labor had been completed, which is neither reasonable nor in good faith.
  Inaccurate and Misleading Reviews
  Mr. Jordans characterization of events has shifted repeatedly, and it has become clear that he is intent on discrediting our business rather than resolving the matter constructively. In addition to filing this BBB complaint and a detailed rebuttal, Mr. ****** also left a 1-star review on ****** under the name "*** ******." One week later, a second 1-star review appeared under the name "****** *****," who is his wife.These reviews are intentionally written to appear as if they are from two unrelated customers, which is misleading and dishonest.
  Here is the content of their reviews, posted separately but both directed at the same job:
  *** ******:
  This is about the owner, not the company. Were approaching two and a half months on a six-day project. The owner is bullying me for final payment when I dont have an itemized list. He said hed make it right for the time Ive lost work.
  ****** *****:
  Once again we tried to talk to the owner ***** *****. Bad communication skills, threatens a lien without settling the bill. Doesnt compensate me for missing work. Still havent paid the balance. Extremely dishonest people.
  The use of two distinct identities to amplify a single complaint about one project is not only unethicalits deceptive. These duplicate reviews were posted with the intention of harming our reputation, not resolving a legitimate issue.
  Final Summary
  We provided Mr. ****** with a detailed estimate before work began. We honored our pricing structure without charging him a single dollar of additional laboreven though the timeline more than doubled due to changes,defective products, and rework requests. The only changes in cost were for materials that the client selected or altered after the original estimate. We provided over 60 pages of receipts to support our invoices.
  We have made numerous efforts to complete the project, address concerns,and offer follow-up service at no charge. We have not placed a lien on the property and only issued a Preliminary 20-Day Notice, which is a legal and standard step to preserve lien rights in ********** in the event of non-payment.
  We remain committed to resolving this matter fairly, but we respectfully ask the BBB to consider the facts of the case, the client's conduct, and the context of these public accusations. Our business stands on a long-standing reputation of integrity, quality, and transparency, and we intend to protect that reputation by continuing to act professionally and honestly.
  Sincerely,
  ***** *****
  Vice President
  Mr. Handyman of Folsom
  **************
  ******************************************************************
  License #******

  Customer Answer

  Date: 07/09/2025

  I am rejecting this response because: Please see the attachment titled, BBB.RejectAndProposal.ToBusinessResponseByMileyJordan.07.09.2025.pdf.