Complaints

This profile includes complaints for Redshift Investigation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Redshift Investigation, Inc. has 2 locations, listed below.

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  Redshift Investigation, Inc.

  3941 Park Dr # 20-613 El Dorado Hills, CA 95762-4549

  
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  Redshift Investigation, Inc.

  3000 Alamo Dr Vacaville, CA 95687-6350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail from a person who identified themselves as ********* on a voicemail to call her back at ************. She said she was calling from Redshift Investigation. She left message for someone with the same last name as mine but a different first name. I called her back to tell her she has the wrong number and to remove my number from her records. She located the account in her system and said she needed to ask my name. I told her she did not need that information and she hung up on me. I called her back and asked to speak with a manager. I explained I want to complain about her and need the managers name. She said they are all in a meeting. She refused to give me a manager name. I explained that she called a mobile number and under the **** I can bring suit against them since they don't have permission to call it. She said I am wrong and hung up on me. I would like the employee reprimanded.

  Business Response

  Date: 04/24/2025

  
  On 4/24/2025, We received notification of the above complaint filed. We have thoroughly reviewed the
  complaint, retrieved all call logs associated with the referenced number, and located the corresponding file.
  The call in question was placed by one of our employees to a number associated with an individual we were
  attempting to contact. A voicemail was left, and when a return call was received requesting no further
  contact, our employee asked for the callers name to ensure the request was accurately documented in our
  system.

  The assertion that our call violated the Telephone Consumer Protection Act (TCPA) is not accurate. TCPA
  regulations pertain primarily to unsolicited calls made using automated systems. In this instance, the call was
  manually dialed and directed to a number linked to the subject of our investigation.

  Upon review, we confirmed that our employee promptly recorded the do-not-contact request and flagged the
  number in our system as "Cease and Desist" (C&D). This action prevents any further calls to that number. We
  also acknowledge that the situation could have been handled with greater sensitivity, and we are addressing
  this matter internally to ensure continued improvement in how we manage these interactions.

  We appreciate the opportunity to respond and confirm that no further contact has been made to the number
  since the request was received on 3/21/2025.