We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Metal

Ironman Metal Works Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been lied to! On Wednesday, July 10, 2024 the scanning timer of the driveway iron gate motor did not work. The person sent by the company, surnamed Mr.He, did not even open the motor cover to look at any problems with scanning timer of the driveway, but encouraged us to replace all the tracks, saying that this was why the motor's scanning timer was not working and cost will be $2200. We were deceived and paid an deposite $1,000 at 4 p.m. that day. We have someone came to install the water purifier same day later afternoon and saw the problem of the iron door moving. He fixed the scan timer for us within a few minutes after installing the water purifier. We immediately informed Mr.He at 9pm same day that it had been repaired and the track would not be replaced for the time being. Mr.He replied via text message that he had bought the track and would return it tomorrow to supplier and we will get a refund. But there was no reply until July 18th. After asking again and again, we were told that it was custom-made(He did mentioned in first place) and could not be returned, and we were asked to bear the $500 cost and I only can get $500 refund. First of all, this kind of triangular track is the movable iron door used by most American households gate. Secondly how can supplier within few hours for custom-made after business hours?At best, it is a matter of length, not a matter of scrapping. Originally, we asked for repairs on why the sliding door could not be closed by scanning timer, but we were deceived into changing the track. We have been told via text massage that we will be get refund by July 12 Thu.

Ironman Metal Works Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.