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Business Profile

Sound Systems

El Monte Audio Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to add a car screen and backup camera for my car, it turned it to not function properly and cause my AC to not work at all. I therefore chose to just not want it as they couldnt do it, and wanted my refund, even offered others ways to work with me as in 90/90 split , or credit. They first tried to blame my air conditioner at first , then resorted to calling the quality poor and offered for me to buy one of theres at the there shop. They said it isnt there fault it doesnt make my ac work and they work give my money back, it is indeed there fault that i paid for the work to be done and it didnt get done how i wanted to so i wanted my money back, now they dont want to work with me and keep telling me sorry, is this reasonable i tried not to make a big deal , just dont think its right how they do business and should be investigated for hopefully not scamming customers

El Monte Audio Systems is NOT a BBB Accredited Business.

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