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Business Profile

Cable TVs

DirecTV, LLC

Headquarters

Complaints

This profile includes complaints for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DirecTV, LLC has 71 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • DirecTV, LLC

      2230 E Imperial Hwy El Segundo, CA 90245-3504

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    • DirecTV, LLC

      9663 Santa Monica Boulevard Beverly Hills, CA 90210

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    • DirecTV, LLC

      13596 Vaughn Street San Fernando, CA 91340

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    • DirecTV, LLC

      750 US Hwy 201 Rindge, NH 03461

    • DirecTV

      One Rockefeller Plaza, 2nd Floor New York, NY 10020-2092

    Customer Complaints Summary

    • 5,415 total complaints in the last 3 years.
    • 1,511 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have chatted and called in about my bill my online account shows my Package is $122 but I am billed $152, I call in and I get told that's an old package price just go off the biil or that is an error. This has been going on for at least 8 months and no change. This is their system not something I can change. It's $30 a month different so now we are at $240 if not more.

      Business Response

      Date: 07/02/2025

      DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to this matter. We believe this should address the consumer's concerns.
    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to cancel direct tv jan 5th. Signal lost 2 days later. After final bill got a new monthly bill in Feb. Called and they said it didn't get canceled in Jan, put a new cancel in and credited the bill. New bill in march. Called and they said "glitch" in system. The cancel request still says "pending" so they put another cancel request in and credited ****. Same thing happened in ****** *** and June. Each time cancel says pending and they cant seem to fix it. I have talked to 6 people in the loyalty department, and have 4 case numbers (which i can provide upon request). The next to last *** broke the connection between directv and att(who does the billing) thinking that would stop the bills from being generated, but it has not and now the ***s say they cant fix it because of the broken connection. According to customer service this has been elevated 3 times, but still no resolution. I have been on the phone for over 13 hours. And my bill is now over 600$. This CANNOT go to collections because of directv's incompetence. I have been very patient, but I'm beyond frustrated and angry. Please, please, please, I need directv to cancel my account and wipe out all charges for a service I haven't had since January.

      Business Response

      Date: 06/24/2025

      DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. We determined a billing error occurred, causing the account to remain active after they requested the account to be canceled. We verified Customer Service canceled the account and issued an adjustment to bring the account to a zero balance.
    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Acquired service from Direct TV. ..without asking me they added a monthly charge to my bill of $25.00 to insure my TV and computers equipmentrepair services (BS) and the Direct TV. equipmentif I had been asked and I agreeded which is the correct thing..fine I will pay for it.. but they just added the charge to my bill ..they called Direct TV Protection Plan.. I wish there that somehow we could control and avoid getting ripped off by the TV service companies. I have paid for that service for 4 months..today I called to question the charge..amonfother things. I am fed up with this situation.

      Business Response

      Date: 06/26/2025

      The DIRECTV Office of the President thanks the consumer for their feedback and regrets to hear of any misunderstanding. According to our records, the DIRECTV Protection Plan Premier with Accidental Damage from Handling was added to their account the day of installation via their signature acceptance. Per their request, **************** recently switched them to the standard DIRECTV Protection Plan, which is a lower monthly cost. The consumers next monthly statement will reflect this change. 
    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DirecTv customer for over 15 years, as mainly paid for and enjoyed *** Sunday Ticket.Approx August 28, 2023 placed service call (paid for equipment insurance on the account) as service was weak, and experienced connection problems. Was advised of a need for an "extender" and the Wireless Video Bridge was installed to help solve the issue. At no point was I advised that additional equipment would enter me into a new contract to commit to service for a certain amount of time.Decided to cancel service due to family dynamics and on May 08, 2024 called Direct Tv to disconnect service they acknowledged by sending me an e-mail instructing on returning all equipment which was returned to them on May 23, 2024 via UPS.Figured that my commitment to DirecTv and for almost an entire year, I did not receive any sort of correspondence now was I aware of any fees due until I started to receive mail in early April 2025 stating that the account has a balance of $300? I soon called DirecTv customer service and advised them that I no point for almost an entire year was I made aware of any balance, and was told that the balance was due for having had equipment installed to solve the connection problems back in August 2023 entered me into a new contract? At no point prior installation was I advised of this. I asked to be transferred to their "collections" department and had my calls elevated to their managers who said that nothing could be done and that the balance has to be paid or can renew and they would wave the fee?I feel that what they are doing is not right. For almost a year I was not advised of any fee for cancelling services. As a customer of over 15 years who paid thousands of dollars, I see this as them trying to get even more out of me just for no longer needing their services and wish to have them waive their so-called balance.Attached are the only e-mails/correspondence received between May 2024 and April 2025 no mention of dues in between.Thank you

      Business Response

      Date: 06/18/2025

      The
      DIRECTV Office of the President attempted to contact the consumer regarding a
      notice received from the Better Business Bureau regarding an Early Termination
      Fee. We advised the consumer via voicemail and email a credit was issued to zero
      the account balance. DIRECTV completed the requested resolution. We believe
      this should fully resolve the consumer's issue.
    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I established ATT internet and Directv on same day in April, only to cancel services two days later, returning equipment to Directv on 04/16/2025 via ***.Directv is now claiming that they did not receive a cancellation notice when I called on 4/16, they stated that it may have been ATT and not Directv and hence I was still under contract.The equipment was returned to Directv on 04/21/2025 at the *************** *** store, I have a copy of the receipt of return.Directv acknowledge return of equipment on 05/27/2025.Directv cancelled my account formally today, and waived the early repayement fee, however claim that they cannot refund the payments made prior since they received no notice of cancellation, that *** was a different company [parent company], that I was under contract, and that the service did not require any equipment and to contact my bank to dispute the payments.They also are unable to confirm when the service was last accessed, only stating that it has not been accessed in the past thirty days. They must have data that can prove account has not been accessed since the date that the equipment was returned.When I spoke to the consultant re cancellation, they advised the process and that the amount debited would be refunded within 3 days.I am seeking the refund of the following unauthorised amounts:$104.98 06/16/2025 $104.98 05/17/2025 $89.99 045/17/2025 I have lodged a disputed transaction report with my bank, Comerica, however I am sceptical that this will be a positive result since it would depend upon a refund from Directv which they are refusing.

      Business Response

      Date: 06/24/2025

       

      The DIRECTV Office of the President attempted to contact the consumer regarding a notice received from the Better Business Bureau. We attempted to reach the consumer by phone and email on 6/18 and 6/20 and to date has been unsuccessful. We confirmed Customer Service already completed the requested resolution. We believe this should fully resolve the consumer's issue.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two months ago my bill increased by $53.00 a month. I called and was told that two discounts had expired. I then decided to use dish tv so I canceled my service on 5/27/2025. I looked at my checking account this morning and Direct Tv has deducted $167.00 for another month of service. I cancelled less than a week and a half into the new cycle. Ive was told that the new bill started on 5/16/2025 through 6/15/2025. Even if I owe for a week and a half they should have only deducted for that amount. I spoke to 2 different people, one of which is in the billing department and she stated I dont understand you. She kept asking you suspended your service? My response was I canceled the service. Then she also stated that I wouldnt be receiving any refund. I am writing because, first the company shouldnt have taken the full amount from my account. Secondly, I am entitled to a refund and not a credit as she kept repeating. Lastly, after spending an hour on the phone without resolution I fear that I will have to call again!

      Business Response

      Date: 06/16/2025

      AT&T has confirmed that the matter involves DirecTV services. Transferring complaint to be addressed by DirecTV.

      Business Response

      Date: 06/17/2025

      The
      DIRECTV Office of the President spoke with the consumer regarding a notice
      received from the Better Business Bureau. DIRECTV confirmed the disputed
      charges are valid based on the review of the recorded disconnection call.
      The agent advised the account did not qualify for proration of the billing as
      per the DIRECTV Residential Terms of Service. The consumer agreed to the
      disconnect terms with the agent during the recorded call. The billing cycle started
      on 5/15/2025. The consumer called to disconnect on 5/27/25, and the final
      autopayment was correctly drafted on 6/6/25 as scheduled. The consumer stated
      they were not satisfied.
    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue or complaint is , MY Father *** ****** it was brought to or attention when my Father ( *** ) was wanting Direct TV. Long story is apparently someone used his identity and recieved direct TV in his name my father ( *** ) is 85 yrs. Old he is hard of hearing due to his retirement of the railroad. So when talking to a representative they would not help us BECAUSE they wanted a email address my father is not capable of this . So this is where we are at someone has his identity and has a account with ********************. MY father and I would appreciate some feedback on this and cancel this account immediately. So please help my father with this so my father can get direct TV from you all. And MOST OF ALL TAKE CARE OF THIS IDENTITY CRISIS. My father is being taken advantage of. Sincerely *** ****** , and his daughter *****. June 15 2025

      Business Response

      Date: 06/18/2025

       

      The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer’s concerns. The consumer indicated they were satisfied.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We requested Satellite TV Service and DSL/Cable (wired) internet. I spent 3 hours on the phone with a *** on a recorded line. I had to remove credit locks on all 3 accounts in order to proceed. After the entire process the *** lied to us and ended up signing us up for a wireless TV and wireless internet account even though we specified multiple times it was not possible in our neighborhood. When we discovered the error the next day another *** who I spent 2 hours with did the same thing. She said that the first *** was wrong and that she could fix all the errors. So we started again. We were told we were getting Satellite TV and a wired internet service that would be shared, which was fine. The next day we received notification that a wireless air pod for our internet was being mailed. 3rd time it was incorrect. Next we discovered after creating a log in for Direct TV that we had been signed up for streaming TV, again not what we requested and were promised. It is my feeling that Direct TV does not have such a service in our area but both of these ***s wanted to make a sale so badly that they mislead us on purpose. Now I have a credit inquiry for no good reason. It took me over 2 hours last night on the phone and chat in order to cancel these accounts. I am furious! This is criminal in my opinion. You cannot have people lying and blatentley misleading the consumer. I was told the account was cancelled last night but I do not trust this company now. I want confirmation that I will not be charged for anything! I can not log in to the account at this time to obtain the copies of the bill that was incorrect. They have blocked me out.

      Business Response

      Date: 06/17/2025

      DIRECTV communicated with the consumer and explained we are unable to change her credit reporting as she authorized the credit check. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to this matter.

      Customer Answer

      Date: 06/17/2025

       

      Complaint: 23467216



      I am rejecting this response because if I hadn’t been lied to about the type of service I was getting I would not have authorized a check/ I only authorized a check based on the incorrect account information I was given by the sales rep. I could also use compensation for the 6 hours I had to spend setting this up and then cancelled because I was lied to. 



      Sincerely,



      Carrie Mcmahon

      Business Response

      Date: 06/19/2025

      DIRECTV Office of the President received a consumer rebuttal notice and we appreciate the feedback provided. We sustain our position as the notice did not contain information that would change our previous determination.
    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called Directtv to cancel account. On December 17, 2024. Their employee told us that we were paid ahead for a month with services ending on January 12 of 2025 and we should cancel autopay so we wouldnt be billed again. We did this and were billed for ******. We have been in contact with them for the past 6 months explaining that this was their mistake. They said they had no record for us to defend ourselves.

      Business Response

      Date: 06/20/2025

      DIRECTV spoke with the consumer regarding their billing
      concern. The consumer stated they fulfilled everything they needed to do and
      ended the call.

      We reviewed the call from 12/17/24. As requested, the
      account was disconnected at the end of the billing cycle (01/13/25). They also requested
      to cancel their automatic bill payment and were advised they will need to pay
      the December bill online, over the phone, or at an AT&T store.

      The balance is valid for services rendered until the
      disconnection of the account. 

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DirecTv stopped working ***** weeks ago. The receiver and satellite are not connecting. Weve made multiple calls to Directv.. DirecTV customer service states that there is nothing that they can do but send a technician to our home. Scheduled for May 13 8am-12pm. No one showed up even though we received two confirmation emails. Another 2 hours on the phone with Directv and they cannot tell us why no one showed up or how to fix the issue. They stated that we were cancelled for an unknown reason. They can reschedule us for 2 weeks from now but refuse to refund the cost of the month that we will be paying for a service that is unusable. I also have to pay a tech fee for their failed equipment. All of this is unacceptable. I should not have to pay a tech fee for their mistake and should not be required to pay for a month of unusable service. I just want this fixed.

      Business Response

      Date: 06/17/2025

      The DIRECTV Office of the
      President spoke with the consumer on 6/17/25 regarding a notice received from
      the Better Business Bureau. As the consumer stated they were not satisfied with
      the delays in resolving their technical concern, they requested to cancel their
      account. DIRECTV processed a disconnection and issued an adjustment for time
      without service. 

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