Complaints

This profile includes complaints for PC Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PC Mall has 10 locations, listed below.

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  PC Mall

  1940 E Mariposa Ave El Segundo, CA 90245-3457

• 

  PC Mall

  2555 W 190th St Torrance, CA 90504-6002

• 

  PC Mall

  22719 Hawthorne Blvd Torrance, CA 90505-3613

• 

  PC Mall

  1505 Wilshire Blvd Santa Monica, CA 90403-5505

• 

  Tiger Direct

  6575 B1 Huntley Rd Columbus, OH 43229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 08/18/22 for a birthday present. Received the order 08/23/22 very quick except it was the wrong item. I promptly called trying to ensure the correct item could be received by the birthday and was told I needed to open and take pictures of what was received. I did so and emailed the images. Since 8/23 the only contact from this company was initiated by me. And the request for a review of the product I have still yet to receive. When calling customer support I have received a basic "it is what it is" statement and no one can give me a response on when I should receive the correct item. They are now waiting for me to ship the item they sent incorrectly before they will issue a replacement order for the original purchase. This is unacceptable and will never fix the fact my son didn't receive his gift on his birthday or shortly after. I am furious and they refuse to accept any blame in this situation.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/09/02) */
  Hello,
  
  We apologize for the inconvenience. Upon checking, the return label was sent to you on Aug 31. Kindly have the unit sent back to us. We'll process your refund after we received the item. Please do let us know by replying to the email that you received from our Returns Department.
  
  
  Thank you kindly
  
  
  Consumer Response /* (3000, 7, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The item was shipped back via *** yesterday. No amount of response will undo the fact someone did not receive a birthday present by their birthday because of your staffs negligence. The order was placed in enough time. Item was originally received in enough time but due to the customer service response and policy in place the replacement wasn't not shipped in time for birthday or party (a week later) regardless of my attempts to give your associates enough time to correct the issue. I jumped through hoops to make sure my child received the item they requested. Took time off of work to ship it back. And was told by an associate "crap happens" in regards to the return policy you have. This is not a return this is a shipping error made by a company at the expense of a customer. Either way I am at the losing end of this and ************** quiet frankly. I will never allow anyone I know to be put in this situation with your company again. I have experienced many shipping issues with several companies and never had this level of customer service before. The bottom line, I ordered a product. Your people shipped the wrong item despite the information being displayed on the outside of the package. I was refused the item I ordered and payed for until the product you sent in error was received back. A young man did not receive his present due to your error. This is *****************. Did I mention your customer service rep raised her voice at me being frustrated... and another acted like they agreed with me and my frustration. This is the worst group to deal with. Never again. Send what I ordered and lessons learned. Never again for anyone I am able to warn. Good luck
  
  
  Business Response /* (4000, 9, 2022/09/06) */
  Hello,
  
  We sincerely apologize for this inconvenience. We have submitted a request to process your full refund. The amount should reflect to your account in the next 2-3 banking days.
  
  
  Thank you kindly

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a refund for a item i never got after threatening with *** took almost 3 weeks. Now I don't need stylus pen tips that I purchased to go with the pen I never received. I was promised an RA# with return label through email from account manager ********** and have not received try to contact and no return calls. this is ongoing and I dont want to pass the return policy. When this was there issue to begin with anyway
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */
  Hello,
  
  Thank you for the message. This is already being handled by our Returns Team and by your account rep. Kindly allow 3-5 business days for the return label.
  
  
  Thank you kindly
  
  Consumer Response /* (3000, 12, 2022/09/16) */
  ************** I was promised a refund 7 to 10 business days after they got the product I sent back which I have confirmation they recieved on 9/6/22 I contacted CS today as was told the product was not scanned yet for refund , they could not give me an answer why. But that when it does get sacnned that's when the 7-10 business days begins. This is a problem do I open up another complaint or does this reopen
  
  
  Business Response /* (4000, 14, 2022/09/19) */
  Hello,
  
  We apologize for the inconvenience. Please check your account in the next 48-72 banking hours, the amount should be posted.
  
  
  Thank you kindly

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced very poor customer service on this.
  
  Order Number: ********
  
  Please let the appropriate department know that I returned the 18TB Gold that you spent a lot of time getting authorized for me, and I have been waiting for a refund for 20+ business days already.
  
  Please investigate this, as I brought this to your attention right away, and perhaps your warehouse processed the return shipment, but forgot to refund our card. We need a $486.29 refund for ******** right away for the returned 18TB Gold that you shipped in error, we did not want this item so we mailed it back. We have waited a long time, and your warehouse has either misplaced our return, or forgot to process the refund . The UPS label you provided shows delivered in July ******************
  
  On aug 4 and aug 9 they responded saying still processing refund, and they have ignored me since, ignoring august 12, 13, 17 emails.
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */
  Hello,
  
  We apologize for the inconvenience. Upon checking, we have processed the $486.29 refund from our end on Aug 29. The amount should reflect within 2-3 banking days. Kindly check it with your bank.
  
  
  Thank you kindly
  
  
  Consumer Response /* (2000, 7, 2022/09/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They resolved with refund
  
  Consumer Response /* (3000, 12, 2022/09/06) */
  It is September 6, and still no refund that was promised.
  
  Please reopen this complaint.
  
  The company needs to issue a check:
  
  ********************************************
  
  
  Business Response /* (4000, 14, 2022/09/07) */
  Hello,
  
  We'll look into this and update you.
  
  
  Thank you kindly
  
  
  Consumer Response /* (3000, 17, 2022/09/08) */
  Perhaps it has been too long for a refund to card, and the card rejected your credit? Card ****************
  
  Please issue check if you cannot refund card
  
  *********************************************
  
  Business Response /* (4000, 19, 2022/09/09) */
  Hello,
  
  Somebody from our Credit Team will contact you.
  
  
  Thank you
  
  
  Consumer Response /* (4200, 21, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not give a resolution. They are taking forever. Their supposed refund was clearly declined by my card so they need to issue a check to my address on the order
  
  
  Business Response /* (4000, 23, 2022/09/13) */
  Hello,
  
  This will be handled by our Credit Team.
  
  
  Thank you kindly

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 items worth $291.83 and $120.39, within the company's refund guidelines, using their return authorization. (see attachments). ***** tracking shows ************ received the 2 items and signed for them. Over 6 weeks later, I still have not received a refund. When contacted by telephone, they claim to have never received them and rudely told us it's not their problem.
  
  For some reason, PC Mall ***************** got mistakenly attached to this complaint. Please ignore any reference to them.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Hello,
  
  We apologize for the inconvenience.
  
  We have submitted the request to process your refund of $271.4 and $120.39. The amounts should reflect your account in the next 3-5 business days. There was a $20.43 refund already processed on July 21st.
  
  
  Thank you kindly