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Business Profile

Computer Hardware

Encore Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or near 02/12/2023, I ordered and paid for Print Shop Deluxe 6.4 and downloaded. it did not work. I emailed SoftwareCW ************************************** and they told me to email Encore ************************************* which I did. For 6 weeks we went back and forth with the emails. They would ask me a question or had me do something on Print Shop. Nothing helped. I asked them if I could download a different PS and finally they did. At that time I could print a reg. letter but not a quarter fold greeting card. That printed out on 3 different sheets of paper. I did email them again and they asked me more questions. That was 2 weeks ago. Last week, I asked them if I could download a different Print Shop program and there was no response. I cannot tell you how many hours I have spent on this transaction. I have done everything possible to answer their questions and do what I was asked. The cost of the Print Shop was $49.99. The order number is *******. I look forward to your response.

  • Initial Complaint

    Date:12/17/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a program from Broderbund and it did'nt work and i recieved no help, i was not able to contact them for support.

Encore Software Inc is NOT a BBB Accredited Business.

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