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Business Profile

Computer Software Developers

Push Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving medication for weight loss through this push health . They tell you that you must wait 24 hours to obtain a refill , its been more than 24 hours. I have messaged my nurse practitioner ******************** no answer . I paid a monthly fee to have access and a response. Absolutely horrible service and I would never recommend them .

    Business Response

    Date: 02/09/2023

    Hi,

    We have reached out from our customer service email. We hope we can efficiently solve the issue.

    Thanks,

  • Initial Complaint

    Date:02/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested medication for my diabetes. They prescribed the medication but listed dx as weight loss. The insurance denied the prescription and I reached out to the prescribing physician for a diagnosis correction multiple times with no response. I have been on diabetic meds for many years and have never had an issue with this. I paid the doctor $89 for nothing and no response. This is extremely frustrating and I would like a refund.

    Business Response

    Date: 02/20/2023

    Hi,

    Thank you for letting us know we have issued a refund as of 2/20/23. We sincerely apologize for this inconvinience.

    Thanks,

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment which they charged me almost $70 for. I never talked or met with the doctor. I had a prescription less than 15 minutes but when I went to pick it up, they said that it had to have pre-authorization. I messaged the doctor on the app and he told me that it was gonna be $108 more for pre-authorization and had a sey copy/pasted reply that hes had, so he knew it needed pre-authorization and didnt say anything. This is how these doctors make their money I guess. nowhere does it say that there is a preauthorization charge of $108. Its too bad that these doctors are like this because it seems like its a good application for people needing a prescription.

    Business Response

    Date: 02/15/2023

    Hi,

    The transaction has been refunded as of 2/15/23. We sincerely apologize for the lack of communication.

    Thanks,

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Push Health promotes helping you get a prescription, but they do not do a great job of explaining the formalities. They assigned a consultant who easily provided the prescription but even though I have health insurance they did not cover because it did not have a code on it. I paid $64.99 for that, I reached out to the PA , which I had to pay another $99.99 , only for it to be declined. I reach out to the PA again and she sends another invoice for $89.63 to resend the prescription with the code to the pharmacy. I paid it and now she will not send the prescription or respond to anything. I will never EVER utilize Push Health again and will make sure to let everyone who is thinking about using it know what they are getting themselves into. A scam!! I tried to contact them at their customer service number- it is fake, hangs up on you. I would like to be refunded $254.61 ASAP.

    Business Response

    Date: 02/15/2023

    Hi,

    All transactions have been refunded as of 2/15/23. We apologize for this inconvenience.

    Thanks,

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date is 2/4/23.Paid 64.99.I was promised a video consultation thereafter a prescription for Ozempic.There was NO CONSULTATION. I WAS PRESCRIBED Ondansetron 4mg tablets. There is no OZEMPIC PRESCRIPTION AND I HAVE SPOKEN TO NO ONE. Received some weird long message via the Push Health app. Stating me having to contact the pharmacy and my insurance to ask them to send a preauthorization to the doctor. THAT MAKES NO SENSE. I want my money back. Ive been charged $64.99 FOR WHAT EXACTLY?!

    Business Response

    Date: 02/06/2023

    Hi,

    We have refunded the transaction. We apologize for the less than adequate service provided.

    Thanks,

    Customer Answer

    Date: 02/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company matched me with a provider the provider failed to show up to a meeting. I sent numerous text messages to get this resolved. I want my money back immediately.

    Business Response

    Date: 02/10/2023

    Hi,

    We have refunded the transaction as of 2/10/23.

    Thanks,

    Customer Answer

    Date: 02/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Push Health since Sept 2022, I get a monthly prescription and tried to get it refilled this month, I messaged the provider numerous times for 4 days and never got a response. They gave me a new provider, and unfortunately this provider messaged me the first day, but I have not heard from them again. I then messaged PUSH to please assign me to a provider that was recommended to me, and now I can't get a response from them, I've emailed, commented and called and I never got a response. This is my last resort. I still am not able to get my script. I dont understand how hard it is to respond to an email after your website says they respond in two hours!!!! So disappointed!

    Business Response

    Date: 02/10/2023

    Hi,

    We have emailed the patent in regards to the issue at hand and hope to solve this as quickly and efficiently as we can.

    Thanks,

    Customer Answer

    Date: 02/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/22/2023 paid $64.99 for pre-authorization (copy of email attached)1/23/2023 Push Health emailed me and assigned a provider; *******************************, MSN, APRN whom I never had a "virtual consult" with although stated I would.1/23/2023 **************************** prescripton to my pharamacy. When I filled out the initial form it asks to enter your pharmacy information. 1/24/2023 CVS requested Pre Authorization from Presciber; ******** I messaged ********* on Push Health app, sent her 2 years of my medical records that included blood work taken this past year, ******** was combative and stated the records were old, when indeed there were not. She was not supportive, but rather arugmentive because she did not work to fill out the pre authorization paper work and provided no other options. I felt she was "gas lighting" me. This is the service I paid for, Push Health promotes "safe and easy" service for pre-authorization of medication. This was not the experience I was having with ********. She refused to help me. (copy of email attached)1/25/2023 I emailed Push Health at *********************************** and called at **************. I called literally all day, never once anyone answered the phone. The automated voice message says, "we are connecting you now" but you do not get connected, it says "all of our reps are busy helping other people now, please leave a message". I rang the number countless times to see if anyone would answer, not once. Nobody answered me email requesting help on pre authorization. Giving clear instructions I received from my insurance company as I did too ********. This is the service I paid for and they have not completed it. If they can not complete this service I want a refund of $64.99.I am utterly infuriate with there service.

    Customer Answer

    Date: 01/28/2023

    ***Document Attached***
    Push Health Receipt
    See Attachment/File: PUSHHEALTHRECEIPT.pdf

    Customer Answer

    Date: 01/28/2023

    "Virtual Consult: You pre-authorized $64.99 for the virtual consultation fees"

    It clearly states pre-authorization as the service I pay for. I never had a virtual consult with anyone. And after messaging ******** on the PushHealth app and sending her 2 years of my medical records she was unsupportive and combative. Typing to me in bold print, which indicates screaming, clearly stated she did not want to do the paperwork.

    Customer Answer

    Date: 01/28/2023

    ***Document Attached***
    This is screen shot of the prescription order sent to my pharamcy, CVS stating it is waiting for the prescriber to pre-authorize it.
    See Attachment/File: CVS.docx

    Customer Answer

    Date: 01/28/2023

    ***Document Attached***
    This is screen shot from when I messaged my insurance asking about coverage on medication, they gave me instructions on pre-authorziation and this is what I told ********. The prescriber assigned to me.
    See Attachment/File: ACCOLADE.docx

    Customer Answer

    Date: 01/30/2023

    ***Document Attached***
    This is a screen shot from my PushHealth profile/chart, showing the prescription order sent in from ******** and than cancelled because she refused to do the virtual consult and pre-authorization.
    See Attachment/File: PUSHHEALTHPrescription.docx

    Customer Answer

    Date: 01/30/2023

    ***Document Attached***
    After a week, this is PUSH HEALTH email reply to my concerns. WHAT? Not a call back to speak with me, but this email is supposed to be them answering my issues. This doesn't offer a solution. Heck, it's not even written in a complete sentence. What country are they outsourcing there employess from.
    See Attachment/File: PUSHHEALTHEMAILREPLY.docx

    Business Response

    Date: 02/06/2023

    Hi,

    We apologize for the less than adequate service. All transactions have either been refunded or voided as of 2/2/23.

    Thanks,

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 1/6/23 Prescription number: 22117-1437359 I requested a prescription through Push Health on 1/6/23. Within a day, a provider was matched with me and the requested prescription was already approved. I thought this was strange as I didn't receive any phone call to go over medication details and health check. I just answered a few vague health questions online prior to approval. The prescription was sent over to the pharmacy and I was told by them that it required provider approval for insurance coverage. The pharmacy attempted to contact Push Health with no avail. I have also contacted the "provider" via message and have not received any response. At this point my prescription has been on hold since 1/7/23 with no promise of approval or response from the provider. I have requested a refund, but have yet to receive any response. Given the track record of their response rate, I highly doubt I will get a reply. Please assist in getting my $65 back for the prescription. Thank you.

    Business Response

    Date: 02/06/2023

    Hi,

    We have refunded the transaction as of 2/6/22.

    Thanks,

    Customer Answer

    Date: 02/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Tsumugi Shimada

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an issue with the way a prescription was written. Because of the way my provider worded my prescription my insurance believed it was a 3 month supply instead of a 1 month supply. I have tried contacting the physician for over 10 days with zero respons. I have also tried contacting Push to have my provider changed and have also gotten no help from them.

    Business Response

    Date: 02/06/2023

    Hi,

    We have refunded the transaction on 2/6/23. We sincerely apologize for the delayed response.

    Thanks,

Push Health, Inc. is NOT a BBB Accredited Business.

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