Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I would like to file a complaint against Push Health, an online doctor prescription provider, and ****************************************, the Push Health doctor who prescribed for me.Push Health ******************************************* I am still a ************ resident, temporarily in **. I contacted Push to get a different (new) prescription on 2 May 2024. I expected the ***licensed doctor **** provided to phone me first, to discuss the medication. I specifically asked that they not send it to the pharmacy yet, as I would wait to see what was prescribed, then phone around for prices. I also asked for a phone call, because I had some questions about the medication. I gave her the phone number to call me at, but she never contacted me, just prescribed the medication.My complaints:- ******************* prescribed rapamycin for me, which I have never taken before. I asked her three times to phone me but she never did. I posted a question to her in the online Push Health forum, which she ignored, but an employee who is not a doctor answered. This is unprofessional, irresponsible, and I expect illegal, for a doctor to refuse to communicate with a patient, and especially to prescribe a new medication without first speaking with the patient. - Push Health ignored my request to have Dr ******** contact me, so I emailed them. '******' responded to my emails, I asked her if I could use my PA ********************* since I was a PA resident, or if I needed a NY doctor. She didn't know, which is pretty scary that Push Health doesn't know the law - she ignored my question and obviously does not know the law. But ********************* said she can't prescribe for me while I'm temporarily in another state. I requested a new NY doctor "not that previous idiot who refused to communicate" and ****** got ***** and accused me of using foul language (for "idiot"?) but she did not provide a new NY doctor as I requested. Then she told me that I had to request a new prescription - at an additional cost!

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Push Health, Inc. for failure to issue a refund as promised. Here's a summary of the situation:Date of Transaction: March 25, 2024 Amount: $69.00 Reason for Contacting Push Health: I was seeking a prescription for a diabetes medication through Push Health's online service.The Issue: Before Push Health could provide a prescription, my primary care doctor prescribed the same medication. I immediately contacted Push Health to cancel the service and requested a full refund of $69.00.Push Health's Response: A customer service representative assured me that a refund would be processed. However, I have not received the refund to date.I have made multiple attempts to contact Push Health regarding the refund, but I have not had any success. I am extremely disappointed with their lack of responsiveness and failure to honor their refund commitment.Requested Resolution: I would like the Better Business Bureau to assist me in obtaining a full refund of $69.00 from Push Health, Inc.

  Customer Answer

  Date: 06/17/2024

  Dear BBB, I wanted to let you know that despite all your efforts and want to thank you that the company push health did eventually refund my money. Here the complaint ID below Complaint ID: ******** Thank you, ******

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024 I paid ***************** who is a prescriber for Push Health $750.00 for a 4 month supply of mounjaro. I also paid Push Health $69.00 for the consultation fee. I had ordered the same prescription in January and lost **************************** July, the order was sent on a Friday from Southlake Pharmacy. It was the hottest day of the year.. the outside temp hit 115 degrees.. The meds didnt arrive until Tuesday the following week. They are supposed to be kept cold. When I opened the package the "freezer" packs were hot as well as the bottle the meds were in. I called the pharmacy and they said the hot temp didnt effect the meds. Well, I continued to take them and instead of losing weight I gained weight. Come to find out the heat destroyed the efficacy of the meds. I called Push Health several times and they do not respond.

  Business Response

  Date: 12/17/2024

  Hi,

  Thank you for reaching out! We've reviewed your filed complaint as well as your email history with our customer service team. Unfortunately, we can not process a refund for medication that has already been used. We can only provide a refund if you have not received your medication or if the provider confirms with us that the refund can be processed. In instances like this please let us know before continuing with the product.

  Thanks,

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 21584731
  
  I am rejecting this response because: I never received the correct medication
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/21/2025

  Hi,

  Your original complaint did not include that you received a medication other than Mounjaro. If you receive an incorrect medication we need to be made aware the moment you receive it along with a screenshot of what you received. We are still unable to process a refund due to your use of the medication. We understand you did not get the outcome you were looking for but there is nothing else we can do at this time.

  Thanks,

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 21584731
  
  I am rejecting this response because: This is such a lame response.. now you are making **** up!!!!!!!  You all deserve to be sued and go bankrupt!!!!!!!  Deception at its finest!!!!!  Lying and nefarious business practice!!!!!!  You need a class action suit against your butt
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/14/2025

  Hi,

  We understand this is not the outcome you were looking for but there is nothing more we can do at this time. If you decide to use Push Health again please contact us before proceeding with medication if you believe there is an issue with the quality of delivery. We're always happy to help but are unable to proceed with a refund if the medication has been taken.

  Thanks,

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 21584731
  
  I am rejecting this response because: You havent addressed the issue!!!!!!!!!  You just keep giving a lame response to avoid the BBB giving you a bad credit rating.. we are suing your ass!!!!!!!!!!!
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction April 13, 2024? ******************* Is the provider. She charged my PayPal saying that she sent a prescription to ********* in ********, ******** around 9 AM this morning. My PayPal has not been refunded. The prescription was never sent to the pharmacy.

  Business Response

  Date: 09/09/2024

  Hi,

  Thank you for reaching out! We have reviewed the mentioned transaction and see your request was voided on 04/13/24. Due to the void your funds were returned to your account. Please let us know if you require further assistance!

  Thanks,

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost $500 for a medication and it was not provided. Tried to get a hold of the company and the provider and no one is responding to my calls/emails

  Business Response

  Date: 09/09/2024

  Hi,

  Thank you for reaching out! I see our team reached out to you on 4/12/24 with more information regarding your medications shipment. Please let us know if you never received your tracking number. If this is the case please include screenshots of your last communication with the provider so our team can confirm.

  Thanks,

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get help in getting a prescription and they were nice about it but It doesn't feel like it would help me in this matter. I feel it is a bit much for the price as well.

  Business Response

  Date: 07/23/2024

  Hi,

  We appreciate your feedback and giving us a shot! We see your transaction was confirmed voided on April 9th. Have an amazing day!

  Thanks,

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 02/29/2024 I attempted to order a Winlevi acne prescription, and one of their prescribing doctors, located in *******, issued the medication. However, my pharmacy declined to process the request, citing that the doctor is not based in **********. Despite being charged $69.99, I have been unable to reach them via phone since last week. I fully concur with the complaints expressed on this forum about their services. It appears they may not be legitimate at all. I need my refund.

  Business Response

  Date: 07/12/2024

  Hi,

  We see we never heard back from you after our response to your email. Was your case resolved between you and your provider? If not please let us know!

  Thanks,

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placed with ***************************, APRN, FNP, BC. I requested a prescription for ****** and expressed that my insurance requires a Prior Authorization which they explained to me would require a $25 fee (I was ultimately charged *****). After paying the fee they claimed to have sent my PA on 2/8/24 but they said my insurance sent back a denial saying that it was not covered by my plan. They then proceeded to offer me a compounded option for semaglutide or tirzepatide through a mail order pharmacy which I am not interested in.I called my insurance pharmacy team and prior authorization's team over the past two weeks and they stated they have NOT received a prior authorization from this office. I do not believe this office ever sent on solely for me to purchase the compounded medication from that mail-order pharmacy. Essentially a scam.I would like to cancel my services and receive a refund for the $69.99+$***** that I have paid (total $101.24).

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for bringing this to our attention. I see our customer service team has assisted you with your request! Please let us know if there is anything else we can do to assist!

  Thanks,

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, I signed up to be a patient with Push Health. I was assigned Dr. ******* I was prediabetic and also have high cholesterol, which I took medication for. She prescribed me Ozempic which I have now been on for 9 months. I am no longer prediabetic, my labwork that I have done every three months is great and my BMI dropped by 6 points, along with me losing 34 lbs.I paid Push Health $94.99 each time I met with Dr. ****** through a virtual platform on Push Health every two months and she provided refills. My last meeting was at the end of November and she prescribed two refills. I filled one the first week of December. When I returned from vacation in January, I found my insurance was now denying coverage of Ozempic. While this is no fault of Dr. ******* I asked her to prescribe a different drug Wegovy, as the insurance suggested. She did not fulfill the authorization correctly and stated it was for obseity and it was denied. When I contacted her about this, she was very rude and asked for more money and I explained this was essentially a second refill, which I had paid for during my visit with her in November. She did not do what I asked.The next thing I know she deleted me from my Push account with her, giving me no access to contact her or our past conversations and medical records. This is very rude and unethical. I am filing a complaint with the ************* against her.I wrote to Push Health addressing the issue and asking for a refund of $47.49 since I didn't receive the full refill cost. No response. When I call no one answers the phone. When I email the help@push health, there is no response to my emails. They are the representative and employer of Dr. ****** and are not following medical ethics procedures by not responding to customers.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for reaching out! First, we'd like to make it clear that we are not employers nor are we representatives of the mentioned provider. The open practice function our platform provides allows patients and providers alike to sign up and be matched with someone licensed/located in their state. We here at Push Health make sure the providers that sign up for our platform are licensed to practice but DO NOT manage how they practice. When you reached out to our customer service via email we let you know that in a case where your provider was unresponsive or you were not able to receive your medication we would issue a refund. We did not receive word on whether a refund would be necessary or not. We will refund the mentioned transaction immediately.

  Thanks,

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21275535
  
  I am rejecting this response because:

  I never ever received any sort of email from them offering me a refund!  This is false. They have never contacted me ever, after I attempted to contact them multiple times.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, ***** Took me off her services after sending a rude and ugly message to me because I simply asked her to explain to me why I needed to pay for the PA because my insurance company was questioning that and wanted to know since Ive been been working with my insurance company to find out what weight loss medicine they would cover under my insurance. I personally have never had a doctor ask me to pay for a PA to be submitted for insurance to cover something. I didnt mind paying for it but after talking with insurance it also gave me a red flag, I also read a lot of BBB comments of people paying for the PA and never getting there stuff sent it. upon. Checking into this father she does not even have a license In the ***********. Now I am being told Ill have to pay another $69.99

  Business Response

  Date: 02/28/2024

  Hi,

  Thank you for letting us know. We have looked into your account and see that all charges between you and the mentioned provider have been cancelled/voided. If you have not seen the funds return please let us know so we can investigate further. We have reviewed the provider's account and can confirm they have an active ** license. That being said it is of utmost importance to us that patient's using our platform receive quality care and are treated respectfully. Please let us know if there is anything else we can do for you.